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Windows 7: Accidentally did custom install instead of repair install

04 Apr 2013   #51
Microsoft MVP

Windows 7 Ultimate X64 SP1

Good to hear you have it sorted out.

My System SpecsSystem Spec
05 Apr 2013   #52

Microsoft Community Contributor Award Recipient


Quote   Quote: Originally Posted by ericwoo View Post
I am all set up now though.

But yeah, the drive it there and labeled. It will play DVD's but not CDs. I ran all the windows updates.
Any chance the optical drive is bad? If I remember correctly most (all?) optical drives have separate laser units; one for DVDs and one for CDs. Would you happen to have access to an external DVD/CD drive to see if that plays your CDs? Have you tried the Microsoft Troubleshooter?

Open the Hardware and Devices troubleshooter

Have you considered trying a commercially available cleaning kit?
My System SpecsSystem Spec
05 Apr 2013   #53

Windows 7

It looks like you are right. There are two optical lens that I didn't notice before. What type of cleaning kits?

I ran the Troubleshooter and it said "ENE CIR Receiver had some problems" but it could not fix it. So I searched online for it and downloaded it here: ENE CIR Receiver Driver for Microsoft Windows 7 | HP® Support

Then ran the Troubleshooter again and the message wasn't there. But it did say the following and nothing else:

"Hardware changes might not have been detected"

I don't know what the heck that means.
My System SpecsSystem Spec

05 Apr 2013   #54

Windows 7

Wow, this is embarrassing! I used a microfiber cloth and some premium grade glass cleaner on the optical lens. And that fixed my problem.

marsmimar, thanks for suggesting I clean it!

My whole computer is now back in working order, thanks to all you fine people.
My System SpecsSystem Spec
05 Apr 2013   #55

Microsoft Community Contributor Award Recipient


Outstanding news! Glad you got it sorted out.
My System SpecsSystem Spec
05 Apr 2013   #56


Good call, Lee. Need to remember that one. Wish I could rep you again.
My System SpecsSystem Spec

 Accidentally did custom install instead of repair install

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