Error when uninstalling some programs

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  1. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #31

    kevindd992002

    Lets try it this way . Open up a command prompt . By clicking on type in CMD inside Search programs and files right click on CMD as soon as it comes up underneath Programs(1) and choose Run as administrator . Click on Yes on the UAC window. Command Prompt should open up to C:\Windows\System32>_

    Type in the commands below . Press <ENTER> after each line


    wmic product get name
    product where name="Enter the name here of the application" call uninstall


       Note
    When you type in wmic product get name . IT will take a few seconds to generate a list of the applications installed on your PC . Once its done type in the exact name of the application that is listed on the list along with the quotes


    Press Y to proceed with the uninstall of the application.
      My Computer


  2. Posts : 10,485
    W7 Pro SP1 64bit
       #32

    And if you still want to dig around to find out why this computer is not normal, you can download/open (nothing to install) Process Monitor.

    See the videos in this post for how to use it - only you want to filter on file actions:
    Missing, disappearing folder thumbnails only from the Desktop

    Attached is a log file that shows the deletion of the iTunes shortcut.
    Logfile.zip
    You can compare it to what you see during an uninstall.
      My Computer

  3.    #33

    There is more on troubleshooting with Process Monitor in the Troubleshooting Steps for Windows 7.

    It's rare that one of the steps doesn't turn up an important clue, which is why I didn't originally specify any particular step several days ago. You want to go over your system closely.
      My Computer


  4. Posts : 373
    Windows 7 Ultimate x6
    Thread Starter
       #34

    VistaKing said:
    kevindd992002

    Lets try it this way . Open up a command prompt . By clicking on type in CMD inside Search programs and files right click on CMD as soon as it comes up underneath Programs(1) and choose Run as administrator . Click on Yes on the UAC window. Command Prompt should open up to C:\Windows\System32>_

    Type in the commands below . Press <ENTER> after each line


    wmic product get name
    product where name="Enter the name here of the application" call uninstall


       Note
    When you type in wmic product get name . IT will take a few seconds to generate a list of the applications installed on your PC . Once its done type in the exact name of the application that is listed on the list along with the quotes


    Press Y to proceed with the uninstall of the application.
    Sorry for the late reply. I just tried this now. It was able to uninstall the application but it still didn't remove the shortcut successfully.

    I just confirmed also that this is really happening to all programs that installs shortcut links in the Public folder. I tried uninstalling Adobe Acrobat using the uninstaller in control panel and it gave me the exact same error as what I've relayed in this thread. So this is not an isolated case for the NVIDIA 3D Vision Player.

    What else can I do? There's got to be some minor setting to solve this
      My Computer


  5. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #35

    kevindd992002

    When you typed the command it generates a list. You have to type the exact name that the list generates or the uninstallation will not work.

    You could try to use RevoUninstaller .
      My Computer


  6. Posts : 373
    Windows 7 Ultimate x6
    Thread Starter
       #36

    VistaKing said:
    kevindd992002

    When you typed the command it generates a list. You have to type the exact name that the list generates or the uninstallation will not work.

    You could try to use RevoUninstaller .
    I already did that. As I've said in my last post, I was able to successfully uninstall the program using the command prompt, the instructions were easy to follow. The only thing that wasn't uninstalled was the shortcut.lnk associated with the program that was uninstalled already.

    I don't want to resort in using third-party uninstallers as I believe that this behavior is not normal for a Win7 x64 OS. I hope you can further help me here?
      My Computer


  7. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #37

    Can you delete that .ink manually?
      My Computer


  8. Posts : 373
    Windows 7 Ultimate x6
    Thread Starter
       #38

    VistaKing said:
    Can you delete that .ink manually?
    Yes.
      My Computer


  9. Posts : 10,485
    W7 Pro SP1 64bit
       #39

    kevindd992002 said:
    ....I tried uninstalling, just now, Wondershare Dr.Fone which also has its shortcut.lnk on the Public Desktop and I had no problem. Regarding Itunes, it is an exe file so I think this problem is not limited to MSI installers only....
    Just as a reminder, some apps can remove a shortcut from the public desktop during uninstallation.


    @OP,
    Do you need help gathering/filtering data via Process Monitor? If you gather data while you uninstall iTunes, you should be able to compare the data that you see to the data that I gathered for you.
    UsernameIssues said:
    And if you still want to dig around to find out why this computer is not normal, you can download/open (nothing to install) Process Monitor.

    See the videos in this post for how to use it - only you want to filter on file actions:
    Missing, disappearing folder thumbnails only from the Desktop

    Attached is a log file that shows the deletion of the iTunes shortcut.
    Logfile.zip
    You can compare it to what you see during an uninstall.
      My Computer


  10. Posts : 373
    Windows 7 Ultimate x6
    Thread Starter
       #40

    UsernameIssues said:
    kevindd992002 said:
    ....I tried uninstalling, just now, Wondershare Dr.Fone which also has its shortcut.lnk on the Public Desktop and I had no problem. Regarding Itunes, it is an exe file so I think this problem is not limited to MSI installers only....
    Just as a reminder, some apps can remove a shortcut from the public desktop during uninstallation.


    @OP,
    Do you need help gathering/filtering data via Process Monitor? If you gather data while you uninstall iTunes, you should be able to compare the data that you see to the data that I gathered for you.
    UsernameIssues said:
    And if you still want to dig around to find out why this computer is not normal, you can download/open (nothing to install) Process Monitor.

    See the videos in this post for how to use it - only you want to filter on file actions:
    Missing, disappearing folder thumbnails only from the Desktop

    Attached is a log file that shows the deletion of the iTunes shortcut.
    Logfile.zip
    You can compare it to what you see during an uninstall.
    Yes please. What exactly do you want me to do? Sorry, I'm confused.
      My Computer


 
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