unable to upgrade from home premium to ultimate

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  1. Posts : 13
    Ultimate 32 and 64, Home Premium 64bits
       #1

    unable to upgrade from home premium to ultimate


    My main PC has been running Home premium 64 bits for a few months successfully (activated and does updates) and I now want to upgrade it to Ultimate 64 bits.
    I ran MGADiag on the Home Premium system and it reported it was a retail version;

    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-3MYRV-HTX9C-2XCX4
    Windows Product Key Hash: VG8XBSKTjYinStSpxY4+XnNCQ/0=
    Windows Product ID: 55041-293-6975825-85475
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {94CFF42A-C828-4B4A-80D3-BD436291FF5B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{94CFF42A-C828-4B4A-80D3-BD436291FF5B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2XCX4</PKey><PID>55041-293-6975825-85475</PID><PIDType>5</PIDType><SID>S-1-5-21-2030344163-1349726652-426283403</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1201</Version><SMBIOSVersion major="2" minor="7"/><Date>20120817000000.000000+000</Date></BIOS><HWID>6CFA3407018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-439414-00-2057-7601.0000-1072013
    Installation ID: 005946609023760090305242530934466355397391628971834774
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7PK6T
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 18/04/2013 18:03:56
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 1:19:2013 01:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
     
    HWID Data-->
    HWID Hash Current: LgAAAAIAAQABAAIAAAABAAAAAQABAAEAHKJAP/abqOIKU7aqznA+HLKC1H2WYw==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ALASKA  A M I
      FACP   ALASKA  A M I
      HPET   ALASKA  A M I
      MCFG   ALASKA  A M I
      FPDT   ALASKA  A M I
      SSDT   SataRe  SataTabl
      SSDT   SataRe  SataTabl
      SSDT   SataRe  SataTabl
      BGRT   ALASKA  A M I

    I have bought a sealed version of Ultimate with both 32 and 64 bit DVDs inside. However when trying to put in the Ultimate product key from the System page, either using "Get more features with a new edition of Windows 7" or "Change product key" I get the error message
    "The upgrade key you have entered is for an edition of Windows that does not work with Windows Anytime Upgrade. Enter a different upgrade key"
    The Ultimate DVDs I have say on them "Includes Windows Anytime Upgrade" When I used them to make an install to another PC to test all worked okay and it activated and did updates.
    MGADiag reported.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
     
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-3MYRV-HTX9C-2XCX4
    Windows Product Key Hash: VG8XBSKTjYinStSpxY4+XnNCQ/0=
    Windows Product ID: 00426-293-6975825-85992
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {0296F204-A7A0-4220-855D-498571A72667}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
     
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
     
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0296F204-A7A0-4220-855D-498571A72667}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2XCX4</PKey><PID>00426-293-6975825-85992</PID><PIDType>5</PIDType><SID>S-1-5-21-2747879577-2936910872-1891444557</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>ConRoeXFire-eSATA2.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20060906000000.000000+000</Date></BIOS><HWID>5FEB3307018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
     
    Spsys.log Content: 0x80070002
     
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
     
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-293-697582-00-2057-7601.0000-1082013
    Installation ID: 003634025334807446925475181041751026638225045364656125
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2XCX4
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 18/04/2013 11:13:33
     
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
     
     
    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GFQtJxoqnZI5DRIauB6WwC+mojemT40KoU=
     
    OEM Activation 1.0 Data-->
    N/A
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
     ACPI Table Name           OEMID Value     OEMTableID Value
     APIC                                    A M I                     OEMAPIC 
     FACP                                   A M I                     OEMFACP 
     MCFG                                 A M I                     OEMMCFG 
     OEMB                                 A M I                     AMI_OEM 
    

    However the DVDs are all black and don't have the golden hologram around the disc edge as I expected them to have.

    Can anyone throw some light on this please. Are these discs genuine or how else can I check?
    Thanks
      My Computer


  2. Posts : 1,476
       #2

    The Product Key that you have there is not an "Anytime Upgrade" Product Key. You have to perform the Upgrade installation by putting the DVD in the drive and clicking "Upgrade". This is completely separate and unrelated to the Anytime Upgrade.

    The Anytime Upgrade is completely different because that type of Product Key is only obtained by opening the Windows Anytime Upgrade program that's included with specific editions of Windows 7 (such as Home Premium, Professional, Ultimate, and I think maybe even Home Basic as well), and then going ahead and purchasing an Anytime Upgrade product key. This is nice because then you don't need an installation DVD.

    To see what I'm talking about, open the Start Menu, type anytime and press Enter. This is how you obtain a Product Key that works with the Windows Anytime Upgrade process. So what you have to do since you have an actual retail copy is you have to insert the DVD, and then click "Upgrade" when you see the prompt come up. Again, it's completely separate and unrelated to the Anytime Upgrade. In other words, you have to do it "the old-fashioned way".
      My Computer


  3. Posts : 13
    Ultimate 32 and 64, Home Premium 64bits
    Thread Starter
       #3

    Ok and thanks for your reply.
    When I run the DVD it just says "Install" rather than give me the choice of a new install or upgrade. I am nervous going any further in case it does a full install and wipes all my installation. Should I just carry on and it'll ask me upgrade/full install later on through the process?
      My Computer


  4. Posts : 17,545
    Windows 10 Pro x64 EN-GB
       #4

    TwoCables said:
    The Product Key that you have there is not an "Anytime Upgrade" Product Key. You have to perform the Upgrade installation by putting the DVD in the drive and clicking "Upgrade". This is completely separate and unrelated to the Anytime Upgrade.

    The Anytime Upgrade is completely different because that type of Product Key is only obtained by opening the Windows Anytime Upgrade program that's included with specific editions of Windows 7 (such as Home Premium, Professional, Ultimate, and I think maybe even Home Basic as well), and then going ahead and purchasing an Anytime Upgrade product key. This is nice because then you don't need an installation DVD.

    To see what I'm talking about, open the Start Menu, type anytime and press Enter. This is how you obtain a Product Key that works with the Windows Anytime Upgrade process. So what you have to do since you have an actual retail copy is you have to insert the DVD, and then click "Upgrade" when you see the prompt come up. Again, it's completely separate and unrelated to the Anytime Upgrade. In other words, you have to do it "the old-fashioned way".
    I must very strongly disagree. This is absolutely completely wrong information.

    OP's issue is not that Anytime Upgrade does not work, but that he is trying to do it in a wrong way. I have personally done Windows Anytime Upgrade several times upgrading a Home Premium with a retail product key from a normal full retail box of Windows 7 Ultimate.

    Anytime upgrade does not work the way the OP has tried:
    davesurrey said:
    I have bought a sealed version of Ultimate with both 32 and 64 bit DVDs inside. However when trying to put in the Ultimate product key from the System page, either using "Get more features with a new edition of Windows 7" or "Change product key" I get the error message "The upgrade key you have entered is for an edition of Windows that does not work with Windows Anytime Upgrade. Enter a different upgrade key"
    Instead you simply start Anytime Upgrade from Start Menu, enter the product key and that's it. Anytime Upgrade is not available in all countries but as OP lives in a country where it is available, it really is this easy.


    Kari
      My Computer


  5. Posts : 13
    Ultimate 32 and 64, Home Premium 64bits
    Thread Starter
       #5

    Okay so I just tried it by the method suggested by Kari and I get the same error message "...enter a differnt upgrade key."
      My Computer


  6. Posts : 1,476
       #6

    davesurrey said:
    Ok and thanks for your reply.
    When I run the DVD it just says "Install" rather than give me the choice of a new install or upgrade. I am nervous going any further in case it does a full install and wipes all my installation. Should I just carry on and it'll ask me upgrade/full install later on through the process?
    Yeah, you have to click that button first. After that, you'll be presented with more options. Eventually, you will get to a prompt that offers "Upgrade" and "Custom (advanced)".
      My Computer


  7. Posts : 17,545
    Windows 10 Pro x64 EN-GB
       #7

    Something is seriously wrong.

    If I understood you correctly, I believe I know what's the issue. You said this in your original post:
    davesurrey said:
    The Ultimate DVDs I have say on them "Includes Windows Anytime Upgrade" When I used them to make an install to another PC to test all worked okay and it activated and did updates.
    Please answer this simple question: Did you use the retail product key from your DVD box to activate Windows on this other PC?
      My Computer


  8. Posts : 13
    Ultimate 32 and 64, Home Premium 64bits
    Thread Starter
       #8

    Simple answer...yes I did. I uninstalled that installation before I tried to upgrade but I guess you are saying that MS won't accept the upgrade now. As it's a retail disc so I am entitled to install it wherever I want (but just on one PC at a time) will it mean I need to cajole MS into accepting it for upgrade? In which case how do I do that?
      My Computer


  9. Posts : 13
    Ultimate 32 and 64, Home Premium 64bits
    Thread Starter
       #9

    Also does the fact the DVDs dont have the gold hologram make them dubious?
      My Computer


  10. Posts : 1,476
       #10

    Why not just do the old style Upgrade? When it comes time to activate, activate by phone.
      My Computer


 
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