Lost Setup admin password.

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  1. Posts : 292
    Windows 7 Professional
       #1

    Lost Setup admin password.


    I bought a laptop on ebay. I can not get into BIOS because it asks for a setup admin password, which I do not know. It is a Dell Vostro 3700. The seller did not know the previous owner, therefore no idea what the password is.

    Can anyone help me work around this?
    Thanks,
    Bill
      My Computer


  2. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #2

    Power off and detach power from wall socket first!!
    Pull out the CMOS battery from motherboard. Wait 10 minutes and put it back.
    Attach power again and power on. Be sure to set time correct afterwards and adjust any BIOS settings you want.
      My Computer


  3. Posts : 292
    Windows 7 Professional
    Thread Starter
       #3

    Already tried that. Didn't work. More suggestions.
      My Computer


  4. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #4

    billberry12 said:
    Already tried that. Didn't work. More suggestions.
    Are you sure you removed the battery long enough? Was date/time automatically reset in BIOS to long time ago... so it lost that setting (and most likeliy all settings)?
      My Computer


  5. Posts : 292
    Windows 7 Professional
    Thread Starter
       #5

    I left it out 45 minutes, and yes, the date and time changed back to 2005, but when I tried to go do things in setup, it still asked for setup admin password.
      My Computer


  6. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #6

    billberry12 said:
    I left it out 45 minutes, and yes, the date and time changed back to 2005, but when I tried to go do things in setup, it still asked for setup admin password.
    Very strange. Don't know how to solve it
      My Computer


  7. Posts : 1,007
    Winndows 7 32 bit
       #7

    billberry12 said:
    I bought a laptop on ebay. I can not get into BIOS because it asks for a setup admin password, which I do not know. It is a Dell Vostro 3700. The seller did not know the previous owner, therefore no idea what the password is.

    Can anyone help me work around this?
    Thanks,
    Bill
    Hi Bill,

    We can reset the BIOS password for you. However, we would also require details of the original customer for verification.

    So, first you need to transfer the ownership of the system under your name using the link below:

    http://dell.to/Y500kh

    If you have any further queries, please feel free to contact us.
      My Computer


  8. Posts : 292
    Windows 7 Professional
    Thread Starter
       #8

    I have already filled out the transfer of ownership. The problem is that I bought laptop on ebay, and the seller has no idea who the previous owner was. When I filled out the form to transfer, I simply put unknown in the blanks asking for it.

    What can I do?

    The seller has offered me a refund, but I would rather get this to work for me.

    Any hope in solving this problem?

    Thanks,
    Bill
      My Computer


  9. Posts : 1,007
    Winndows 7 32 bit
       #9

    billberry12 said:
    I have already filled out the transfer of ownership. The problem is that I bought laptop on ebay, and the seller has no idea who the previous owner was. When I filled out the form to transfer, I simply put unknown in the blanks asking for it.

    What can I do?

    The seller has offered me a refund, but I would rather get this to work for me.

    Any hope in solving this problem?

    Thanks,
    Bill
    Hi Bill,

    In order to reset BIOS or system password we need to verify the owner details, to ensure Data Protection for our customer.

    Please check with the seller if he can get the original owner information because without it we won't be able to reset the password.

    It would be better you return the system to seller if he can't get the details. I hope you would understand we have this policy to ensure data protection for our customers.
      My Computer


  10. Posts : 1,269
    Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
       #10

    SandeepP, so basically Dell has a backdoor for getting into password protected laptops, of course that's it.
    I wonder which pins have to be jumped, oh lookie here it's marked DRP. [made that up]

    Bill, got a great price, didn't you? Now you know why....

    I had this happen to a co-worker years back, got amazing laptop from a pawnshop and was asked for password right after turning on, the pawnshop did take it back.
      My Computer


 
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