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#1
Factory Restore does not work and Windows 7 will not boot
I'm at the end of my rope with this one. I have a Gateway NV59 laptop running Windows 7 Home Premium 64. Or perhaps I should say I had. Anyway a couple weeks ago I got a virus and bad software so I went to reset it to factory settings. After going through the whole process Windows will try to start up and then I get an error that the installation can't be completed and that I need to restart the installation. If I click ok, the computer restarts and goes back to the same error message. So I ordered the System Disc and Recovery Discs from Gateway. I have run them at least 15 times and it will go through the entire Restore process using Gateway Recovery Management software and then Windows tries to start, I get a message that windows is installing devices, etc and then the same error message. What is the problem and how do I fix it?