New OS but connectivity issues?

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  1. Posts : 211
    Acer Aspire 7738G Win 7 X64 bit Home Premium
       #1

    New OS but connectivity issues?


    Hi all,

    I have re installed my OS and all was going ok until yest morning, when I had problems with connecting to the internet again, previous issues was with Svchost.exe but this is not showing in task manager as it did before, now what I can only assume was after I installed latest MS updates it happened then. This morning was the same so I have done a restore to yest update date and it seems ok now, but will try it during the day?

    These updates are now ready again to download, can anyone tell if these could cause the issues I mentioned above?
    Is there any way to run tests to see if they actually did cause the issue?
    I could try to install one at a time and see results?
    Attached Thumbnails Attached Thumbnails New OS but connectivity issues?-capture-update.png   New OS but connectivity issues?-capture-update-2.png  
      My Computer


  2. Posts : 10,485
    W7 Pro SP1 64bit
       #2

    The updates should not impact your connectivity.

    Are you connecting via Wi-Fi or a LAN cable?
      My Computer


  3. Posts : 211
    Acer Aspire 7738G Win 7 X64 bit Home Premium
    Thread Starter
       #3

    UsernameIssues said:
    The updates should not impact your connectivity.

    Are you connecting via Wi-Fi or a LAN cable?
    Hi,
    WiFi on this laptop >> Win 7 Home Premium 64 bit and also Wifi on a smaller netbook >> Win 7 PRO 32 bit next to it, but the netbook works ok.

    I just switch on the troubled one, out from hibernation and no connectivity issues, so this is why I assumed it was connected to updates??

    I am now running Acer updater and no updates required?

    What do I do with the MS updates? Load one at a time?
      My Computer


  4. Posts : 13,576
    Windows 10 Pro x64
       #4

    Open up device manager and see if there are any problems with your network connections.

    You don`t really need any of those Office help updates, just hide them.
    Do you use outlook? Is it installed ? If not you don`t need those updates.
      My Computer


  5. Posts : 10,485
    W7 Pro SP1 64bit
       #5

    jonesnewton said:
    ~~~
    What do I do with the MS updates? Load one at a time?
    Sure, go ahead and do that.

    Write down the KB number as you install each one...
    ...and if you find a problem with an update, just uninstall that one update:

    Start > View installed updates
      My Computer

  6.    #6

    Run all Important and Optional Windows Updates with reboots until exhausted, after enabling Automatically get recommended drivers and updates for your hardware (Step 3).

    Do not import any drivers besides these updates until you see how they perform and if any are missing.

    If problems arise import the wireless driver from the Acer Support Downloads webpage. Power cycle your router.

    If you've varied much from these steps and the other tips to get a perfect Clean Reinstall - Factory OEM Windows 7 then I would start over.
      My Computer


  7. Posts : 211
    Acer Aspire 7738G Win 7 X64 bit Home Premium
    Thread Starter
       #7

    gregrocker said:

    If you've varied much from these steps and the other tips to get a perfect Clean Reinstall - Factory OEM Windows 7 then I would start over.
    Hi I have tried the restore of updates, but does not help.

    I did the Acer restore of OS not this clean install, so I am now guessing that this could be the issue-s?

    OR can it be with >

    The orange WiFi button - light is now and was before reinstall flashing, not constant, also its rate of flash depends on what the laptop is doing?

    If I download the new OS should I do it on another laptop or is it ok on this one?
    Last edited by jonesnewton; 18 May 2013 at 20:15.
      My Computer

  8.    #8

    If you can download and burn to DVD or write to stick the Win7 ISO on this laptop then do so, otherwise you can use another.

    Be sure to follow the steps in Clean Reinstall - Factory OEM Windows 7 to get a perfect install.
      My Computer


  9. Posts : 211
    Acer Aspire 7738G Win 7 X64 bit Home Premium
    Thread Starter
       #9

    I did an edit on my post, not sure if you saw this? >>
    The orange WiFi button - light is now and was before reinstall flashing, not constant, also its rate of flash depends on what the laptop is doing?
    Is this the issue?
      My Computer

  10.    #10

    Is the internet connection stable now?

    Type Device Manager in the Start Search box, click on Network Adapters, then Wireless Adapter. On Driver tab what is the exact Device make/model, driver version and date?

    Now look on the Acer Support Downloads webpage for your model PC and compare the latest driver version and date for that wireless driver. We can help you do this if needed.
      My Computer


 
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