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27 Jun 2013 | #11 |
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Yes, you can reinstall Windows for the version that came with your PC.
See posts #3 and #7 about this. The tutorial in those links has everything needed, including how to get a genuine Win 7 installation disc (for free), but you do need a valid Genuine Product key to activate it. It's questionable if your current upgraded version that was installed by your technician is genuine and valid. See post #5 by UsernameIssues about this. If your upgraded version is genuine and valid, you need to get the key to be able to reinstall that version and activate it. Did you pay the technician for the upgraded version? |
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27 Jun 2013 | #12 |
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If a technician installed Win7 Upgrade on your PC he/she would have charged you around $100 or more for Home Premium Upgrade edition, and by law is required to provide you with the COA sticker showing its Genuine Windows. Did they do this?
If so use that Product Key to activate the Clean Reinstall following the steps you've been given twice now. If not contact the technician to ask how to get the Product Key and tell them this is being aired in the top Forums for Win7 so he needs to be quite specific as we don't buy hoo-haw here. You need the Product Key to reinstall Geniuine Windows which is what he should have installed or he is a criminal. Genuine Windows always comes with the Product Key so there is the ability to reinstall whenever you want. The moderators watch these threads very closely so you want to be sure to cooperate if you want our help. If you have been sold counterfeit Win7 then you may be able to get a new Key from MS just for cooperating with their investigation. If its only a matter that the Product Key is missing you can audit it from the HD using Belarc Advisor freeware. If there is a question then run the Genuine diagnostics given earlier so we can help you determine if you have Genuine Windows. |
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27 Jun 2013 | #13 |
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Quote:
I did not receive any CD at the time of purchase of my Toshiba laptop
You can order Toshiba Recovery disks from here: https://www.csd.toshiba.com/cgi-bin/...rification.jsp |
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27 Jun 2013 | #14 |
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Can you call them:
Contact Us |
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27 Jun 2013 | #15 |
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Yes, you can reinstall Windows for the version that came with your PC.
See posts #3 and #7 about this. The tutorial in those links has everything needed, including how to get a genuine Win 7 installation disc (for free). that seems to be amazing if possible .. specially for free It's questionable if your current upgraded version that was installed by your technician is genuine and valid. See post #5 by UsernameIssues about this. I don't know but I think it is gen anyways this is data regarding Code:
Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-V9488-FGM44-2C9T3 Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc= Windows Product ID: 00426-OEM-8992662-00010 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.001 ID: {E21B850A-7D7F-48FE-9C59-E2BB4030E752}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Ultimate Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.130318-1533 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{E21B850A-7D7F-48FE-9C59-E2BB4030E752}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1112354959-2099310128-1486380906</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L650</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>2.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20110627000000.000000+000</Date></BIOS><HWID>83433D07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Ultimate edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00426-00178-926-600010-02-1033-7600.0000-3382012 Installation ID: 003073179335187255700686537635534173971190420504185140 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 2C9T3 License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 6/28/2013 12:33:32 AM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 6:21:2013 03:39 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAeqhwnRKJCJ+aUcBn5r+aiJ6EvlYo+Vxd OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC TOSINV TOSINV00 FACP TOSINV TOSINV00 HPET TOSINV TOSINV00 BOOT TOSINV TOSINV00 MCFG TOSINV TOSINV00 WDAT INTEL Calpella ASF! TOSINV TOSINV00 SLIC ACRSYS ACRPRDCT SSDT INTEL SataAhci ASPT INTEL Calpella SSDT INTEL SataAhci If your upgraded version is genuine and valid, you need to get the key to be able to reinstall that version and activate it. and I need installation CD ok ? Did you pay the technician for the upgraded version? |
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27 Jun 2013 | #16 |
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I've asked someone to stop by and look at your diag report. It might take a day or more.
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27 Jun 2013 | #17 |
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A quick look at the report tells me this version of windows is counterfeit: the product ID is for an HP OEM_SLP key the SLIC table matches an Acer and the computer its self is a Toshiba, it is clearly counterfeit. you will need to purchase a legal copy of windows.
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27 Jun 2013 | #18 |
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Yes, the w7 disk or iso is indeed free, but would will still need a valid Genuine Product key to activate it.
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27 Jun 2013 | #19 |
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What OS version came preinstalled and is listed on the COA sticker on bottom of PC?
Is the Product Key still readable? |
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27 Jun 2013 | #20 |
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Technician Guidelines.
Microsoft Refurbished PC Licensing Guidelines FY13Q3.pdf ![]() Q. I have acquired a used PC with the original manufacturer’s
Windows desktop operating system COA on the computer’s case and the matching copy of the original OEM recovery media disk or recovery media image that came with the PC when it was new. Is the Original Equipment Manufacturer (OEM) Windows desktop operating system on this used PC properly licensed? A. Yes, in this case it appears that you have the genuine OEM Windows desktop operating system software which is designed exclusively for computer manufacturers to preinstall on their computers. Genuine OEM software always comes with a COA (note: the OEM COA is different from an orange retail proof of license label) and a manual or Quick Start Guide. Some major manufacturers provide an OEM disc for reinstalling programs, while smaller manufacturers are required to provide a Microsoft Windows edge-to-edge hologram disc. OEM software cannot be downloaded and may not be unbundled or re-bundled from sources other than the OEM selling you the computer. Quote:
Q. I have recovery media from a manufacturer that will install
the Windows operating system on a different model than the one specified on the media. I also have recovery media from one manufacturer that works on PCs from another manufacturer. Can I use these for the PCs I am refurbishing? A. No. Recovery media can only be used with the original PC that it accompanied when supplied by the OEM to the end user customer. |
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