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Re-installing Windows 7 Error Help Please
I am not tech savy, so pardon me if I say the wrong thing or don't understand the answers!
I have a HP Pavilion dv7-6c95dx entertainment PC (laptop) that was working for about a year. It started bluescreening, so Microsoft Tech support tried everything, and finally erased the computer entirely and mailed us Window 7 Home Premium and told us to reinstall it. We tried to install the 64 bit version, (and the 32-bit version after the 64 failed) and after 84% installation (64 bit) I get this error code: "Windows cannot install files. The files may be corrupt or missing. Make sure all files required for installation are available and restart the installation. Error Code 0x80070570"
I have called HP and since this laptop is just over the 'warranty' they will not help me without charging me. I paid Microsoft $150 for a service contract, and after we got this error code they are refunding me the full amount and they have washed their hands of it. Does anyone have any step by step directions on how to fix this or what might be the problem? Any assistance is appreciated.