Digital River refund

I have been emailing back and forth with Digital River for a few days now. They told me that they were going to have to do some investigating before they canceled my order. I wrote back to them this morning explaining that I didn't want my order canceled, I just wanted a working download and that I knew I was not the only person having issues downloading from them. I had given up trying to download from DR and went to the campus computer lab and installed it there using my DR key.

I don't think I'll be purchasing anything from Digital River anytime soon!

I dealt with Digital River when I purchased MS Office 2007 through the "Ultimate Steal" program, and I had nothing but problems. They were awful to work with. This time is no different.

I contacted them for a refund and they said, no way! Here is their response:

"Thank you for ordering from the Windows 7 Student Offer online store.

We apologize for the difficulties you've encountered with your
downloaded product, we understand that you already installed your Windows 7 with the help from your friend's DVD and also using your product key, and that you are now requesting for a refund of your purchased product.

Please note that all products that are ordered through the Windows 7 Student Offer online store are ineligible for a refund. This is outlined in our refund policy, located at: Windows 7 US Online Store - Returns and Cancellations

Sincerely,
Jan Rey B.
Windows 7 Student Offer online store
Customer Service"

Apparently, they are talking out both sides of their mouth.

gpzbc said:

I dealt with Digital River when I purchased MS Office 2007 through the "Ultimate Steal" program, and I had nothing but problems. They were awful to work with. This time is no different.

I contacted them for a refund and they said, no way! Here is their response:

"Thank you for ordering from the Windows 7 Student Offer online store.

We apologize for the difficulties you've encountered with your
downloaded product, we understand that you already installed your Windows 7 with the help from your friend's DVD and also using your product key, and that you are now requesting for a refund of your purchased product.

Please note that all products that are ordered through the Windows 7 Student Offer online store are ineligible for a refund. This is outlined in our refund policy, located at: Windows 7 US Online Store - Returns and Cancellations

Sincerely,
Jan Rey B.
Windows 7 Student Offer online store
Customer Service"

Apparently, they are talking out both sides of their mouth.

I'd post the mail that I got from DR here, but its on german. Basically it says:

"Thank you for purchasing Windows 7.
As we understand you have had some download problems with your copy of Windows 7. Therefore we will issue a full refund. Please allow 5-7 workdays for refund to be seen on your Credit Card bill.
You can of course keep your Windows 7 CD key and we hope that you enjoy using the new OS."

F@#ckers

I'm glad things worked out for you, but I'll never use Digital River again.