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Windows 7: Digital River refund

23 Oct 2009   #1

Snow Leopard 10.6.1
Digital River refund

Hi all,

What a nightmare!!!

I have just had an email from Digital River, that I will be getting a full refund for the Windows 7 upgrade within the next 30 days, for the problems caused. I haven't even emailed them to complain (yet!)

The email also states that if I ordered the backup cd's these would still be dispatched.

Happy days - sort of!



My System SpecsSystem Spec
23 Oct 2009   #2

Snow Leopard 10.6.1
What a nightmare i'm having!

Ok, I know some have cracked it, and others haven't, but I thought I would share this one with you.

I am running a MacBook Pro, and had Windows XP running under bootcamp. Downloaded from Digital River and had all the problems. Finally got it to boot, but wouldn't install due to unable to create folder.

Scrubbed bootcamp partition and tried using Parallels. So far so good, but not for long. Won't take my product key as I have the upgrade product 32bit, but at least it got that far.)

Now, reloading windows XP on bootcamp, and my XP disc has a scratch on it and can't be read

Ah well

Any help would be great.
My System SpecsSystem Spec
23 Oct 2009   #3
Microsoft MVP

Windows 7 Ultimate 32bit SP1

Hope they follow through with the refund.

About 3 years ago, I bought a $75 program through them. It didn't do as advertised, so I asked for my CC to be refunded. I sent three emails with followup to the followups information and never heard back from them.
My System SpecsSystem Spec

24 Oct 2009   #4

Mac OS X 10.6.1, Windows XP Pro, Windows 7 Pro x64 RTM

Quote   Quote: Originally Posted by JJ28 View Post
Any help would be great.
I hope you've figured out that you need to do an erase install using a bootable installer DVD to upgrade from XP. You can create this in XP from the files you downloaded. However, I haven't seen anyone have any success in booting the DVD in Boot Camp on the Mac. Apple says they will add support for Windows 7 in Boot Camp on Snow Leopard 'later this year'.
You may be able to do an 'in place' update in bootcamp if you're going from 32-bit Vista to 32-bit Win7, or 64-bit Vista to 64-bit Win7, but I wouldn't count on it.
If your XP CD is scratched and you can't reinstall, and you've already deleted the boot camp partition, for the moment you're stuffed. You may be able to install in Parallels/vmware (I have)/VirtualBox, and follow this guide to authorise without a previous installation:
(I've tested, works), but you'll still need a DVD installer - either genuine or made from the digitalriver downloads.
My System SpecsSystem Spec
24 Oct 2009   #5

Windows 7 Ultimate RC

Wow, that's cool, I've already e-mailed digital river about the problems I've had and I haven't even gotten an automated response or anything. This refund better be something they offer to all the people who tried to get Windows 7 from them.
My System SpecsSystem Spec
24 Oct 2009   #6

Win7 Home Premium 64-bit

How do I sign up for a refund?
My System SpecsSystem Spec
26 Oct 2009   #7

win 7 ent 64bit

Call Digital River at 952-253-1234 for customer service. I told them I tried downloading it a bunch of times and that it gives me errors unpacking and I was done with it and wanted refund and they processed it without a hard time. My wait time was prob 5 min on hold. Was a pain to find the number was on some press release I googled up.
My System SpecsSystem Spec
27 Oct 2009   #8

Win7 Home Premium 64-bit

Will the Win7 Product key still work? I messed around with the digital river download for quite a while but then gave up and borrowed a dvd from someone else. However, I still used the product key that digital river sent me.
My System SpecsSystem Spec
27 Oct 2009   #9
Microsoft MVP


By now MS should have execs crawling all over that company, probably considering buying it to clean up the biggest Win7 release mess yet. I hope you all get free disks out of it.
My System SpecsSystem Spec
27 Oct 2009   #10


I also had download problems (the destination file was not found on the server)
I mailed Digital River and they will give me my money back. Further more, they allowed me to keep the Windows 7 License that I got... de facto I got Win7 for free :)
My System SpecsSystem Spec

 Digital River refund

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