Reformat gone bad - please help

Slartybart · 12 Jan 2014

The names on my images are not standard - just ignore the differences between names
Airnet -> Wireless Network

1) Left click on the wireless icon (bars) on the system tray to show all available networks

Reformat gone bad - please help-ip4-0.png

2) Left click on Open Network and Sharing Center

Reformat gone bad - please help-ip4-hardcode1.png

3) Left click on Change adapter settings

Reformat gone bad - please help-ip4-hardcode0.png

4) Right click on Wireless Network and select Properties

Reformat gone bad - please help-ip4-hardcode2.png

5) Select IP4 and click on the Properties button

Reformat gone bad - please help-ip4-hardcode3.png

6) Change both Radio buttons (IP address and DNS Servers) from
Obtain....automatically to Use the following....

Then type (hardcode) the numbers shown here into the same fields for your adapter. Type the numbers exactly as they are in the picture.

Any number with 3 characters 192.168) automatically moves to the next octet in the field
Fewer than 3 numbers (0, 1, 4, 8) requires you to manually move the caret (tab or arrow key both work)

The subnet mask is automatically filled in with correct values

Reformat gone bad - please help-ip4-5.png

Click OK
Click OK

To check your work - left clcik the system tray wireless icon
Right clcik your network
Select Status
Select Details

Are the addresses the same as step 6?

Mine aren't because I didn't actually change my network, only typed in the numbers for the step 6 example. These are examples only - you do not want to use these numbers anywhere in your network configuration.

arayfo1 · 12 Jan 2014

Update:

I talked to technical support and the man had me going into 'change adapter settings'. He asked me to left click on 'wireless connection' - he was prompting me to click on properties but nothing pulled up whenever I left clicked. So I right clicked instead and clicked properties. I should have seen three tabs - General, Network, Sharing. I was missing my general tab. He wanted me to go to the general tab and click on properties so that I could get to the IPV4 & IPV6 settings. He mentioned that my pc might be set as what they call 'Hard Coded IP configuration'. In other words, he wanted me to be sure that IPV4 and IPV6 are set to automatically configure (I'm not sure if I'm spelling all of that correctly).

So he was a bit puzzled that I couldn't access the general tab, but suggested that I look for the general tab and make sure that IP address is configured correctly (Because actually I did have an error before which read: 'wireless connection 2 doesn't have a valid IP config'). So, I got off the phone with the tech support guy and was looking for this general tab and I'm not exactly sure what I clicked, but suddenly I was prompted to choose either a home network or public network and I chose the home network. Suddenly I have internet access, so Slardybart was right. I am currently installing updates, so we won't know for sure until after I restart if the connection is actually fixed.

arayfo1 · 12 Jan 2014

This is exactly what the technical support guy was suggesting.

theog said:

Check the LAN settings.

Internet Options>Connections>Lan settings

Attachment 301413

arayfo1 · 12 Jan 2014

How do I get to network connection details in post # 271 ????

I installed updates, but then whenever the pc restarted I lost connection again. Same as before.

gregrocker · 12 Jan 2014

Call back the tech support guy to have him finish the job. He should walk you through changing the network settings now that you can find the General tab he asked you to click which wouldn't come up. This is much better done in real time and you pay for that support anyway.

Keep us posted because Rayda (2xg) will catch up with thread at some point and may be able to spot the problem if she has all the information laid out.

The Howling Wolves · 12 Jan 2014

Great going guys as it looks like he's getting closer to having his computer back again.

Reformat gone bad - please help-jonathon.jpg

THW

arayfo1 · 12 Jan 2014

Yeah, the problem is I still haven't found the general tab. According to the tech guy, it should be in the same place as the network and sharing tabs, but somehow it's not there in its place. I'm still looking though.

gregrocker said:

Call back the tech support guy to have him finish the job. He should walk you through changing the network settings now that you can find the General tab he asked you to click which wouldn't come up. This is much better done in real time and you pay for that support anyway.

Keep us posted because Rayda (2xg) will catch up with thread at some point and may be able to spot the problem if she has all the information laid out.

whs · 12 Jan 2014

The Howling Wolves said:

Great going guys as it looks like he's getting closer to having his computer back again.

THW

We are only on page 28. There is room to go. Let's hope John does not run out of paper.

arayfo1 · 12 Jan 2014

I'm sorry, I did find it and I currently have it set to automatically configure ip address. I was gonna try what Slardybart suggested with hardcoding the ip address, but now I'm not sure if I follow. I may need him to expand on that, because whenever I checked connection details there wasn't an IP address for each IP4, there was only an IP address for the Autoconfiguration IP4 listed.

Anyways, I will give the tech guy another call now.

arayfo1 said:

Yeah, the problem is I still haven't found the general tab. According to the tech guy, it should be in the same place as the network and sharing tabs, but somehow it's not there in its place. I'm still looking though.

gregrocker said:

Call back the tech support guy to have him finish the job. He should walk you through changing the network settings now that you can find the General tab he asked you to click which wouldn't come up. This is much better done in real time and you pay for that support anyway.

Keep us posted because Rayda (2xg) will catch up with thread at some point and may be able to spot the problem if she has all the information laid out.

Slartybart · 12 Jan 2014

If I understand what the tech wanted to see was what I show in step 6 of post 271

and... what he wanted to know was are the addresses hardcoded or obtained automatically - he wants them to be automatic, which is normally the case.

If you want to set it to automatic, follow the steps in 271, when you get to the IPv4 properties window, reverse the radio button slections. You would want both to be to Obtain..... automatically
Change both Radio buttons (IP address and DNS Servers) from
Use the following.... to Obtain....automatically