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Windows 7: Multiple errors when formatting, partitioning, installing Windows

01 Feb 2014   #21


The only results I saw are the HD SMART data which is not normally reported by a HD extended CD scan. It instead scans each sector and reports its condition. What Extended scan are you running? It needs to be run from the disk.

Maybe your scan can't proceed if you're sure you've run the Extended scan. Can we see some pictures of how the extended scan transpires?

If these tests are failing as the SMART data test seems to report, and format can't seem to complete which may mean it has too many bad sectors to quarantine, then you'll need to replace your HD.

You can reconfirm the tests with Partition Wizard CD Partition surface test
which will show you a map of the sectors as its scans them and fails/passes each, or maybe the Seagate Seatools can actually run Diagnostics on the hard drive because WD is not doing full diagnostics.

If you don't want to reconfirm then just replace the HD.

My System SpecsSystem Spec
01 Feb 2014   #22


Both of the scans I ran were from the Western Digital diagnostic tool that ya'll recommended. It gave me the option of the quick scan, extended scan, zero write, test result, and something else I can't remember off the top of my head. I'm not sure what you mean by what "type" of scan I ran. I had to boot to the cd and it ran from there. Also, I'm not sure what "SMART" data is, or if that's what I've been scanning.

So you think I should stop the formatting process? I'm thinking I'll let it got through tonight and tomorrow morning, and then after church if it's still at 1% I will stop it and run both scans you recommended. If I do that, I'll try to keep my phone handy to take pictures as it goes. Part of the problem with that is that sometimes the screen just starts flying and I can't even scroll back up to see what all it said.

Thank you.
My System SpecsSystem Spec
01 Feb 2014   #23


Now that we know for sure you have the Data Lifeguard CD, can you try running the Extended test again? I've never seen it report SMART data. Is this during the Quick test phase that it normally runs first? Are you telling it to go on to the Extended test? What exactly does it do then? What you'd normally see in Extended Test is it scanning sectors to try to find errors and repair them.
My System SpecsSystem Spec

01 Feb 2014   #24


I remember thinking the same thing about it having go thru a quick test first. But when it gave the same errors as it did on the quick test, it didn't give an option to continue. Maybe it was still working on the extended? I'll run that same diagnostic again tomorrow, let you know what happened, and then run the other 2 diagnostics while I wait for your reply.

Heading to bed. Thanks again.
My System SpecsSystem Spec
01 Feb 2014   #25


I think it might be reporting SMART data made available by your BIOS, which is so far below threshold that it won't continue the repair scan.

If the HD is less than a year old it is under Tech Support and full replacement warranty from the manufacturer.

Let us know how it goes.
My System SpecsSystem Spec
03 Feb 2014   #26


Okay, here is what I've done this morning. The formatting was still at 1%, leading me to believe you're probably right in suggesting I get a new HD. In any case, I ran the Data Lifeguard Diagnostics again. I've attached pictures (I hope they show up).

Attached Thumbnails
Multiple errors when formatting, partitioning, installing Windows-quick-test-running.jpg   Multiple errors when formatting, partitioning, installing Windows-quick-test-results.jpg   Multiple errors when formatting, partitioning, installing Windows-extended-test-running.jpg   Multiple errors when formatting, partitioning, installing Windows-extended-test-results.jpg  
My System SpecsSystem Spec
03 Feb 2014   #27


Yeah it is substituting SMART data provided by BIOS for a scan which it apparently can't or won't run since it's too far below SMART threshold. You can try turning off SMART gathering in BIOS Setup to see if it will force DL to scan the HD, since SMART can show false positives, however those values look so bad that it would probably be smartest to replace the HD.
My System SpecsSystem Spec
03 Feb 2014   #28


I'd like to try everything before buying a new HD. How do I turn of SMART? I went to my BIOS setup menu and don't see it anywhere.
My System SpecsSystem Spec

 Multiple errors when formatting, partitioning, installing Windows

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