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Windows 7: could not retrieve information about disks on computer

26 Oct 2009   #1
tomb332

vista+ubuntu9
 
 
could not retrieve information about disks on computer

Ok, i have recently got a copy of windows 7 professional x64 from the MSDNAA. However, when i try to do a clean instillation after the button marked 'Install Now' the following error is shown 'Windows could not retrieve information about the disks on this computer' and i am taken back to the 'Install Now' screen. Any ideas on what could be going wrong?


My System SpecsSystem Spec
.
26 Oct 2009   #2
BCXtreme

Windows 7 Home Premium x64
 
 

Are you running the setup program from within Windows, or are you booting from the disc?
My System SpecsSystem Spec
26 Oct 2009   #3
tomb332

vista+ubuntu9
 
 

Booting from a disc, as i am attempting to install the 64bit version, but my copy of vista is 32bit. Also i wanted to redo the partitioning of the main drive as there are 2 recovery partitions that i have never really used.
My System SpecsSystem Spec
.

26 Oct 2009   #4
BCXtreme

Windows 7 Home Premium x64
 
 

Can you boot into Vista, and take a screenshot of the Disk Management console?
My System SpecsSystem Spec
26 Oct 2009   #5
tomb332

vista+ubuntu9
 
 


There you go.
My System SpecsSystem Spec
26 Oct 2009   #6
BCXtreme

Windows 7 Home Premium x64
 
 

This error can sometimes be caused by a disc corruption. If you burned the disc yourself using a disc image, try burning it again (preferably to a fresh disc), this time at the slowest speed possible. Then try booting from the new disc.
My System SpecsSystem Spec
27 Oct 2009   #7
tomb332

vista+ubuntu9
 
 

I have done so twice, and i have made a bootable USB drive. All give me the same error.
My System SpecsSystem Spec
27 Oct 2009   #8
BCXtreme

Windows 7 Home Premium x64
 
 

Now are you getting this error immediately after clicking "Custom" install, or are you getting it immediately after clicking "Install Now"? Your original post was slightly confusing on this point...
My System SpecsSystem Spec
27 Oct 2009   #9
tomb332

vista+ubuntu9
 
 

Immediately after clicking install now.
My System SpecsSystem Spec
27 Oct 2009   #10
BCXtreme

Windows 7 Home Premium x64
 
 

Do me a favor and try running the setup from within Vista ... don't actually let it start installing, but I want to see if the same error occurs in the same place.
My System SpecsSystem Spec
Reply

 could not retrieve information about disks on computer




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