could not retrieve information about disks on computer

Page 1 of 2 12 LastLast

  1. Posts : 7
    vista+ubuntu9
       #1

    could not retrieve information about disks on computer


    Ok, i have recently got a copy of windows 7 professional x64 from the MSDNAA. However, when i try to do a clean instillation after the button marked 'Install Now' the following error is shown 'Windows could not retrieve information about the disks on this computer' and i am taken back to the 'Install Now' screen. Any ideas on what could be going wrong?
      My Computer


  2. Posts : 872
    Windows 7 Home Premium x64
       #2

    Are you running the setup program from within Windows, or are you booting from the disc?
      My Computer


  3. Posts : 7
    vista+ubuntu9
    Thread Starter
       #3

    Booting from a disc, as i am attempting to install the 64bit version, but my copy of vista is 32bit. Also i wanted to redo the partitioning of the main drive as there are 2 recovery partitions that i have never really used.
      My Computer


  4. Posts : 872
    Windows 7 Home Premium x64
       #4

    Can you boot into Vista, and take a screenshot of the Disk Management console?
      My Computer


  5. Posts : 7
    vista+ubuntu9
    Thread Starter
       #5


    There you go.
      My Computer


  6. Posts : 872
    Windows 7 Home Premium x64
       #6

    This error can sometimes be caused by a disc corruption. If you burned the disc yourself using a disc image, try burning it again (preferably to a fresh disc), this time at the slowest speed possible. Then try booting from the new disc.
      My Computer


  7. Posts : 7
    vista+ubuntu9
    Thread Starter
       #7

    I have done so twice, and i have made a bootable USB drive. All give me the same error.
      My Computer


  8. Posts : 872
    Windows 7 Home Premium x64
       #8

    Now are you getting this error immediately after clicking "Custom" install, or are you getting it immediately after clicking "Install Now"? Your original post was slightly confusing on this point...
      My Computer


  9. Posts : 7
    vista+ubuntu9
    Thread Starter
       #9

    Immediately after clicking install now.
      My Computer


  10. Posts : 872
    Windows 7 Home Premium x64
       #10

    Do me a favor and try running the setup from within Vista ... don't actually let it start installing, but I want to see if the same error occurs in the same place.
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 14:54.
Find Us