Cannot install Windows 7 x64 bit on my Compaq Prasario CQ42 laptop


  1. Georgekochu
    Posts : 1
    Windows 7 Professional x32
       New #1

    Cannot install Windows 7 x64 bit on my Compaq Prasario CQ42 laptop


    Hi there, My laptop was working perfectly for three years and suddenly failed to start. I re-installed Windows 7 x64 bit bit it was damn slow. After turned off it refused to start up again. Again I tried to install the same OS but the process is stuck in the window whereby the message 'Setup is starting' is shown. The process is not proceeding forward. Puppy Linux is booting from the cd though it takes long time. Plz help me with your valuable advice ASAP.
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  3. Sir George
    Posts : 1,346
    Windows 7 Professional x64
       New #2

    Georgekochu said:
    Hi there, My laptop was working perfectly for three years and suddenly failed to start. I re-installed Windows 7 x64 bit bit it was damn slow. After turned off it refused to start up again. Again I tried to install the same OS but the process is stuck in the window whereby the message 'Setup is starting' is shown. The process is not proceeding forward. Puppy Linux is booting from the cd though it takes long time. Plz help me with your valuable advice ASAP.
    What symptoms were present when the computer failed to start? The problem may be related to hardware and not software which could also be the reason why re-installing the OS isn't working. Additional evidence of a possible hardware problem is that your Puppy Linux is booting slowly. Are you using an external power supply or just the battery?

    HTH
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  4. gregrocker
    Posts : 50,642
       New #3

    Test the hardware from Troubleshooting Steps for Windows 7.

    Report back the requested symptoms and hardware test results and we will have more steps.
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