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Windows 7: Win 7 Install problem

26 Oct 2009   #11
Ryan2320

Windows Seven x64
 
 

That might be a problem.. According to the Microsoft site they what you to Update your antivirus then Run it and after that Turn it off..(CLICK HERE TO SEE SITE)

(However I am still not able to find why they want you to turn it off)

Does your install (upgrade) seem to be doing anything??


My System SpecsSystem Spec
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26 Oct 2009   #12
kaci

Window 7 Home Premium
 
 

I figured 4 hours was enough time to see some progress so I rebooted and it's rolling back to vista. Once it all comes back hopefully in one piece I'll shut Norton completely down and try it again. If that doesn't work I'll go the clean install route. If I go that route I'll certainly give Avast a try. My Norton subscription is about up anyway.
My System SpecsSystem Spec
26 Oct 2009   #13
kaci

Window 7 Home Premium
 
 

In times past it would stop any program from writing to the root directory. Sometimes these days I think it just stops programs you want to write to it. In any case a new OS would certainly be trying to write there. I shut it down and I'm going to try it again and see what happens. At least I know the roll back feature of Win 7 works.
My System SpecsSystem Spec
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26 Oct 2009   #14
gregrocker

 

Quote   Quote: Originally Posted by kaci View Post
I figured 4 hours was enough time to see some progress so I rebooted and it's rolling back to vista. Once it all comes back hopefully in one piece I'll shut Norton completely down and try it again. If that doesn't work I'll go the clean install route. If I go that route I'll certainly give Avast a try. My Norton subscription is about up anyway.
Better yet uninstall Norton so it doesn't get its virus tentacles into your in-place Win7 upgrade.

You might consider saving all of your files on an external drive and booting from the disk to do a clean install after formatting the drive. It would be a much cleaner install than Upgrading or overwriting Vista (esp. with Norton) tho you have to reinstall your programs.

Doing a Clean Install with a Upgrade Windows 7 Version

Save your files anyway since Upgrades from desktop can fail like one just did along with all the kid's mother's files.
My System SpecsSystem Spec
26 Oct 2009   #15
kaci

Window 7 Home Premium
 
 

If this doesn't work I will. I backup what I needed when Vista was reinstalled. I'd rather not but I can do a clean install with minimal pain.
My System SpecsSystem Spec
27 Oct 2009   #16
Rhyalus

Vista 64
 
 

Hello all, I am experiencing the exact same issue.

It is a big oversight that there is no internal monitoring of the process during installation... I have no idea if this is happening correctly or not. The screen is not locked up, but I am seeing no progression of the bar or listing of # of files processed in this last stage. In fact, I see no information at all regarding the # of files or settings that it needs to get through. It just keeps flashing back and forth between Please Wait and Installing Devices and Setting up your system.

Occasionally the HD light blinks, but it is clear to me that nothing is happening quickly or regularly.

I have Avast 64 installed, and I deactivated it right before install. No warnings or issues came up at all during the compatibility check.

Also, this is a relatively new PC, and there is about 250GB of programs and data on the system.

This will be my 2nd attempt - the first time I stopped it, assuming that it had failed, and it auto rolled back to Vista. Then I read this string, and we are going on three hours with an i7 950, 6GB of RAM and 250GB of data.

Any recommendations on what I should do next?

Thanks,
R
My System SpecsSystem Spec
27 Oct 2009   #17
Rhyalus

Vista 64
 
 

I am doing the unthinkable and speaking to Microsoft on the phone. :-)

So far I have not been waiting long at all, and they have been very good - but they are still researching a solution.

R
My System SpecsSystem Spec
27 Oct 2009   #18
iceman027

Vista
 
 

this thread helped me out, thanks.
My System SpecsSystem Spec
27 Oct 2009   #19
gregrocker

 

Quote   Quote: Originally Posted by Rhyalus View Post
I am doing the unthinkable and speaking to Microsoft on the phone. :-)

So far I have not been waiting long at all, and they have been very good - but they are still researching a solution.

R
I know people here think I'm screwy when I tell them to call MS Tech support first, before helping them try things I would probably try here first.

But I have a profound respect for MS Tech support. With one paid retail version of XP Home, I got a full education over 10 years in reinstalling, optimizing, troubleshooting, debugging, and more - worth many times more than the XP itself.

Whle others are cutting back on their Tech support, MS spends hundreds of millions to beef it up for Win7.

So let's hear from people who call now: How is MS Tech Support working for you?
My System SpecsSystem Spec
27 Oct 2009   #20
Rhyalus

Vista 64
 
 

Well, the guy was great - his english was so-so.

Very professional and followed up with an email - even offered to stay on the phone the whole time through the install if I wanted... (!)

But uh, they didn't solve the problem.

It was clear that he was getting help from others, and/or from the knowledge base.

He basically told me to do this; Hanging at 62% when you upgrade from Windows Vista to Windows 7

But no dice. To tell you the truth, after going through all of this, I looked at the setupact.log and I honestly think it is just taking my system HOURS and HOURS to get through the install. There must be something weird going on, so tonight I will let it run all night and see what happens.

The reason I am thinking this is that when I manually stopped the upgrade after five or so hours, the log file did not show any errors and was at 59% on the last part (not 62% like the known error).

I'll update the thread tomorrow.

R
My System SpecsSystem Spec
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