changing OS from 32 bit to 64 bit.

This is mainly a concern that reinstalling all the Toshiba crap has loaded up your Startup list which diminishes performance on a clean reinstall. You can regain most of this by removing it from starting with Windows. Only your AV and any program that you miss starting up with Windows needs to be selected

If you'd like I can connect via Teamviewer to check over this and the rest of your install. Just install Teamviewer from the green download button and install at all defaults, send back your ID number and password to me in a private message, leave TV open and I can connect when I get home from my bike ride. Free TeamViewer Download for Windows

be back on tomorrow... getting late here... in england... cheers

how do i send a private message to you ?

ah, sorry i didnt get back. i left it on , then nipped to the shops. i have noticed though that my computer is now not shutting down . the blue screen appears, and it says shutting down with the white wheelie thing next to it but it doesnt shut down. i have to press the on - off button for a few seconds for it to shut down ?

Do you remember when this began? What had you changed just before this shutdown hang started?

It could be caused by the D drive being marked Active. Did you mark it Inactive yet? If so then try unplugging it, or disabling in BIOS setup to see if it is hanging shutdown.

Then run a few Startup Repairs to check over the boot files.

There is such corruption caused by the Toshiba bloatware that even uninstalling it doesn't get rid of problems caused by it. Do you happen to have a System Restore point before you installed most of it? If not I'd seriously consider doing the reinstall over to go completely clean with only the Toshiba programs you know for sure you need.

This time follow Clean Reinstall - Factory OEM Windows 7 but add the step of wiping the HD with Diskpart Clean Command to clear the boot code before installing.

hi there,,, please tell me how i can make the D drive inactive.... i forgot to mention, i tried the restart and shut down in safe mode and it worked. i just did the start up repair by inserting and booting the windows 7 disc and doing the start up repairs but it said there were no problems ?

Click the blue link which is an illustrated tutorial showing how to perform every step I've given you. Partition - Mark as Inactive - Windows 7 Forums

This is why its not a good idea to reinstall all of the Toshiba drivers and crapware. These interfere with much better versions built into Win7, which also provides its own drivers that it prefers so that the only ones which need to be imported from Toshiba are the ones still missing after all rounds of Important and Optional WIndows Updates are done.

So by installing all of the Toshiba crap and drivers up front it defeats the purpose of doing a Clean Reinstall - Factory OEM Windows 7. Had you followed the steps in that tutorial you would have a perfect install with no corruption whatsoever. The factory install with all of the crapware is the worst possible install by comparison.

I asked if you still have a System Restore before you installed the Toshiba crapware and drivers?

my system restore only allows me to restore from yesterday 21st april, so no.