changing OS from 32 bit to 64 bit.

after the reinstall i did not download anything other than windows updates until there were no more updates to download, so no , i hadnt downloaded the toshiba chipset until now... i just did it...

come on mate ,,, i,m not a woman... multi tasking is alien to me... one step at a time ;.~D

Multi-tasking has nothing to do with sex, only competence and thoroughness. To successfully troubleshoot requires utmost thoroughness if not keen competence.

ok , downloaded the chipset, restarted. it got stuck on the shutting down bit again , so i pressed the on/off again to shutdown.

i got the ' this computer is not supported' notice after clicking on the bios update link on the toshiba site, and then on extraction it popped up,

Arc said:

It is the proper way to use the snipping tool. :)

Attachment 315225

May be it is installing the updates? When windows installs the updates, it does not shut down till the updates are all installed. After a clean install, it takes a real big time to get all the updates downloaded and installed. :)

About computer knowledge, give it only one week with us, on seven forums. You will be good enough to deal with your day to day issues.

Sorry for thinking you a kid You are much senior than me!

ok ... this is just a stab in the dark BUT the retail windows 7 ultimate box that i bought is for upgraders from vista to windows 7..... it has upgrade on the box. its not the full version ... would this make any difference to the problems that i,m experiencing ???

Yes, if you try to install Upgrade version to a wiped or new hard drive, it will not see an underlying OS when it is booted for install. Instead after install you must do the quick registry workaround in Option Three of Clean Install with a Upgrade Windows 7 Version provided to activate Upgrade version on a new or wiped hard drive.

so , is it ok for me to try option 3 now then ?

phant0m2012 said:

ok ... this is just a stab in the dark BUT the retail windows 7 ultimate box that i bought is for upgraders from vista to windows 7..... it has upgrade on the box. its not the full version ... would this make any difference to the problems that i,m experiencing ???

gregrocker said:

Yes, if you try to install Upgrade version to a wiped or new hard drive, it will not see an underlying OS when it is booted for install. Instead after install you must do the quick registry workaround in Option Three of Clean Install with a Upgrade Windows 7 Version provided to activate Upgrade version on a new or wiped hard drive.

That may have been the reason for the product key problem earlier as well.