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#1
Stuck in a reboot loop after blue screen, trying to reinstall w7
What a mess...I feel like a complete idiot because i didn't save a backup outside my boot drive
So my computer suddenly started performing very slowly in every aspect. I go to task manager to see what's up. I click on processes and It has several instances of iexplorer.exe running using A LOT of resources. I then download hitmanpro to get rid of it. I run the scan, and it tells me what's on the computer that's bad(several trojans, some ransomware). So when the scan is finished i tell hitmanpro to delete it, then it says "preparing malicious software for removal, searching for repair file for (something in system32 that was a .dll, can't remember the exact name) Then it blue screens on me, and now it only boots up to gateway recovery service. I tell it to reinstall windows and keep my files on a backup. Now when i boot it up it says
"Windows could not complete the installation. To install Windows on this computer, restart the installation."
Now i'm stuck in this loop. I cannot afford to lose my files
I apologize if this is not enough information,I am not the most tech savvy person. Let me know if you need any other info.