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Windows 7: Stuck in a reboot loop after blue screen, trying to reinstall w7

29 Jul 2014   #1

Windows 7 home premium 64 bit
Stuck in a reboot loop after blue screen, trying to reinstall w7

What a mess...I feel like a complete idiot because i didn't save a backup outside my boot drive
So my computer suddenly started performing very slowly in every aspect. I go to task manager to see what's up. I click on processes and It has several instances of iexplorer.exe running using A LOT of resources. I then download hitmanpro to get rid of it. I run the scan, and it tells me what's on the computer that's bad(several trojans, some ransomware). So when the scan is finished i tell hitmanpro to delete it, then it says "preparing malicious software for removal, searching for repair file for (something in system32 that was a .dll, can't remember the exact name) Then it blue screens on me, and now it only boots up to gateway recovery service. I tell it to reinstall windows and keep my files on a backup. Now when i boot it up it says

"Windows could not complete the installation. To install Windows on this computer, restart the installation."
Now i'm stuck in this loop. I cannot afford to lose my files

I apologize if this is not enough information,I am not the most tech savvy person. Let me know if you need any other info.

My System SpecsSystem Spec
29 Jul 2014   #2

Windows 7 Pro x64 Windows 10 Pro x64

Do you want to recover your files and then re install windows ?

Let us know exactly how you want to proceed

Here are some tutorials to look over.

Troubleshooting Windows 7 Failure to Boot

You could try option #2 in this tutorial.

System Restore
My System SpecsSystem Spec
29 Jul 2014   #3

Windows 7 home premium 64 bit

Thank you for the reply. When I booted it up it went to gateway recovery service, I told to to reinstall windows and save my files on \C on a backup
My System SpecsSystem Spec

30 Jul 2014   #4

Windows 7 Pro x64 Windows 10 Pro x64

Try using these methods to rescue your data.

Download Recuva 1.51.1063 -

Copy & Paste - in Windows Recovery Console

And you can search your drive using Linux Mint from a flash drive.

Main Page - Linux Mint

Universal USB Installer ? Easy as 1 2 3 | USB Pen Drive Linux
My System SpecsSystem Spec
30 Jul 2014   #5


You'd want to do the superior Clean Reinstall - Factory OEM Windows 7
deleting all partitions during the booted install with installer provided in Steps 1 and 2.

To rescue your file to quarantine (to be scanned by your AV and Malwarebytes) use your booted Win7 installation media following the Copy and Paste tutorial Brian linked for you above. You can also use Paragon Rescue Kit Free Edition 11.0 Free CD.
My System SpecsSystem Spec

 Stuck in a reboot loop after blue screen, trying to reinstall w7

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