New computer corrupted Win 7 64 bit


  1. jgmcconahy
    Posts : 1
    Windows 7 Pro - 64 bit
       New #1

    New computer corrupted Win 7 64 bit


    Have a new HP ProDesk 300G i5 64bit with Windows 7 Professional 64 bit Svc Pack 1. During initial setup, I loaded a Canon scanner and the driver from the net (before I made a restore starting point, my bad) and the the software has screwed up my registry (and doesn't work). Tried cleaning it up and started getting start up error messages so I bought a new Windows 7 Pro 64 bit disk and tried to install it.

    During the install, the screen gets all the way to the language screen and either freezes or the mouse and keyboard don't work. I researched other sevenforum threads plus other sites and did the move of the mouse to all the available USB ports and waited a long time to let the software catch up (suggestions made in other threads).

    Any thoughts on how to completely clean the machine and start from scratch (I know computers, but not machine language and bios stuff).
      My Computer
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  3. Megahertz07
    Posts : 7,351
    Windows 7 HP 64
       New #2

    Did you try to restore to an earlier point on boot? (F8)
    For factory restore- It will format your disk and you're going to loose all your data.
    HP Notebook PCs - Using System Recovery, Factory Reset and Minimized Image Recovery Options | HP® Customer Support
      My Computers
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  4. torchwood
    Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       New #3

    Hi JGM,

    have a read follow the instructions
    Disk - Clean and Clean All with Diskpart Command - Windows 7 Help Forums

    Roy
      My Computer
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