New
#1
CD/DVD Drive device driver is missing - Can't install Windows 7
Hello,
I apologize in advance if this topic is somewhere in the forum, I don't have time to research and the research I have done and whatever troubleshooting I could find, I have tried, and it still won't work.
First off, this is for a friend, I am trying to do a fresh clean new installation of Windows 7 Ultimate x64 version for him on his computer, which he bought at a discount because the only OS it had was some command prompt program called FreeDOS. I used Darik's Boot and Nuke to wipe the entire 1TB hard drive clean(the only HD available) for the fresh install. I've done this many times before in the past and it has worked with Windows 7 installations.
I'm trying to install from a USB hard disk. I do not have access to a DVD of any kind or sorts. I changed the BIOS to run USB and I get to the installation page. As setup is starting, I get an error message: CD/DVD Drive Device Driver is missing. Solutions included changing out the USB stick to a different port, disabling the AHCI, selecting the disk - cleaning it - creating partition primary and setting a set volume for the partition, etc., whatever else I can find out there and nothing is working. I tried to research the drivers for download, but I don't know specifically what to look for, and the model number for this computer is simply identified as HP Pavilion 17 Notebook PC. There is a serial number and can provide upon request.
I was thinking of wiping the hard drive clean again with DBAN, but that took like, 20 hours and I don't have the patience for it again. I was told I have to get into the software and place the drivers inside using a program called Ubuntu or something, so when I try to install Windows later, I can browse to the files that I put in and use them, but again, I don't know what drivers to find and download.
Can anyone help? If you need more info, I'll try to provide. My friend is getting kinda antsy over getting his computer back as I promised I would be able to install the OS for him and it's been almost 2 days now. I'd like to try and not disappoint him. Thanks for your time and help.
John
Quote