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Windows 7: I need help

08 Feb 2015   #1

Windows 7 and Windows Vista
I need help

I recently put Windows 7 on my desktop which was running 32 bit XP, today I tried to put it on my laptop running 32 bit Vista premium. I got a message telling me that the product was not compatible with my pc.

My question is when I put 7 on my desktop it gave me the option as to what I wanted, 32 bit or 64 bit now I cannot get the setup to even run on my laptop, any suggestions, thank you

My System SpecsSystem Spec
08 Feb 2015   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit

Are you using the very same installation disc on the laptop that you successfully used on the desktop?

Do you know for a fact that your laptop hardware is compatible with Windows 7?
My System SpecsSystem Spec
08 Feb 2015   #3

Windows 7 and Windows Vista

Yes I am using the same disc, and I ran the windows 7 adviser prior to attempting to install windows 7. The problem is I cannot get setup to run to access the choice of 32 bit installation, the exact message I get when I try to install is.

"The version of this file is not compatible with the version of Windows you`re running. Check your
computer`s system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the
program and then contact the software publisher."

I did not get this message when I installed it on my desktop which was running XP service pack 3.
My System SpecsSystem Spec

08 Feb 2015   #4

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM

Where did you get your installation disc ?
I've never seen both 32 bit and 64 bit on the same disc
My System SpecsSystem Spec
08 Feb 2015   #5

Microsoft Windows 10 Home Build 15036

Let's start at basics. Are you using an upgrade disk, installing from scratch? How did you perform the install? Do you have a separate key for the new install?

What is the brand/model of the laptop? What install medium are you using?
My System SpecsSystem Spec
08 Feb 2015   #6
Microsoft MVP


You need to boot the installation media in order to install another bit version.

Only install 32 bit if you have less than 4gb RAM.

If problems persist work through the steps to Troubleshoot Windows 7 Installation Failures - Windows 7 Help Forums
My System SpecsSystem Spec
08 Feb 2015   #7

Windows 10 Pro 64-bit

It's definitely possible to have both the 32-bit version and 64-bit version on the same disc, but I haven't seen that in a long time. Then again, I mostly use Enterprise media these days, too.
My System SpecsSystem Spec

 I need help

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