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Windows 7: Windows 7 installation - random shutdowns

06 Nov 2009   #1

Windows 7 installation - random shutdowns


I'm trying to upgrade my computer from Vista to 7 (64bit) Ultimate. My computer specs are: Gateway, Intel Core Duo @ 2GHz, 4 GB Ram, 250 GB HD, 512 Vid Ram. I am using an extracted ISO on a DVD.

The problem arises after the installation process finishes "unpacking the installation files". It's after it's copied previous "system files", but before it's actually installed the new OS. The computer will randomly shut down on its own. When I try and restart it, it'll load up to the point where it says "Click any key to load from CD"... When I do nothing, it shuts down on its own. I figured out a way to get around this. Namely, let the computer sit without attempting to turn on for about 10 minutes. After which, I retry. This time it loads; however, it loads me to a screen which gives me two options: One is called "Windows 7 setup rollback", and the other is loading Windows Vista. When I enter the rollback, it gives me the message that windows could not install on my system, and that I should do a compatibility check before (which I did). I have tried two different download versions so far, and I am stumped. Any help I can get would be great.


My System SpecsSystem Spec
06 Nov 2009   #2

7600.20510 x86

Try installing from USB Key.
My System SpecsSystem Spec
06 Nov 2009   #3

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64

Welcome to Seven Forums.

We have seen a lot of errors burning ISO files to DVD. Which results in corrupt files in the installation, these can cause errors like you are describing.

How did you burn the DVD? Briefly describe the steps you used.

Which ISO burning software did you use?

At what burning speed and with Verify checked?

A slow burn speed, lowest setting (example x4 speed), will ensure an error free burn.

Here is a very good tutorial on burning an ISO:
How to Burn a Disc Image from a ISO or IMF file in Windows 7

An easier and faster way to install Win7 is to put it on a USB memory key.
USB Windows 7 Installation Key Drive - Create
Windows 7 USB/DVD Download Tool

Are you doing an Upgrade install or Clean/Custom install?

Win7 64bit is very finicky about RAM, you also might try installing with one memory card only.

Let us know how it's going.
My System SpecsSystem Spec

06 Nov 2009   #4


I had the same problem on and off while messing around with Beta and RC builds.
Turned out to be dodgy RAM.
I replaced all my RAM and never had the problem since.
Run MEMTest. If it gives even one error then I would strongly suggest replacing your RAM.
My System SpecsSystem Spec
06 Nov 2009   #5

ISO Burning

Hey... Thanks for the responses guys. I'm pretty sure it's not a corrupt burning of the ISO. I say that because initially I tried installing it off my harddrive. I thought that might have been the problem, which is why I tried it off the DVD. Unfortunately, I got the same result. As for the MEMTest, I still haven't tried that. Any other suggestions in the meantime would be great though. Thanks
My System SpecsSystem Spec
06 Nov 2009   #6

7600.20510 x86

Yes. See post #2.
My System SpecsSystem Spec
06 Nov 2009   #7

Windows 7 Professional X64 Build 7600.16385 (win7_rtm.090713-1255)

Some users have experienced the issues you're having. The following is from Windows 7 News website:

Microsoft Fix-It For Vista 62% Upgrade Error
Problem reports where making the rounds shortly after the final release of the Windows 7 operating system. It is not unusual that some users report problems when installing a new operating system or upgrading their old OS to a new one. Windows 7 in this regard did not get a lot of bad press except for a problem that got reported quite frequently by Windows Vista users who tried to perform an upgrade to Windows 7. These Windows Vista users were experiencing an error at exactly 62% of the update.

Windows performed an automatic rollback to Windows Vista at this point leaving the user puzzled and confused. Some users even experienced an endless reboot problem which would initiate the upgrade process again only to fail again at 62%.

Microsoft has released a Fix-It solution for the problem that the Vista to Windows 7 upgrade hangs at 62%. Fix-It solutions are one-click solutions that will correct a problem that was experienced by the user before. In this case the Vista user needs to click on the Fix-It button on the Microsoft support website after the upgrade failed at 62% to fix the issue and initiate the upgrade again.

Experienced users can also fix the problem manually by following the steps detailed at the very same support page:
To resolve this problem yourself, follow these steps:
1. Restart the computer. Then, your computer will roll back to Windows Vista.
2. Click Start, right-click Computer, and then click Properties.
3. On the Advanced tab, click Environment Variables.
4. Under System variables, click New.
5. Type MIG_UPGRADE_IGNORE_PLUGINS in the Variable name field.
6. Type IphlpsvcMigPlugin.dll in the Variable value field.
7. Click OK three times to close the dialog boxes.
8. Start the upgrade installation again.

Hopefully this will fix your problems.
My System SpecsSystem Spec

 Windows 7 installation - random shutdowns

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