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Windows 7: Sticker product key doesn't work after system re-install

13 Feb 2015   #1

Windows 7 Home Prem 64bit
Sticker product key doesn't work after system re-install

Hi guys,

my computer is a HP Pavilion G6 1180EW.
I've tried to do system recovery for two days but failed for various reasons - the old system was gone, the new didn't work and reported errors with no options other than "try again" etc. After 2 days of trying, I've finally downloaded a different copy of WIN7 Home Prem 64 bit (on a different machine), created a bootable USB and installed it. Unfortunately the product key from the sticker on the bottom of my machine doesn't work - no idea why. No I've 29 days left :)

Here's the report I get:
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-6P76F-2JM3X-PY3FP
Windows Product Key Hash: 5dlfXVGQvAvMocnhz3eRFjybVic=
Windows Product ID: 00359-OEM-9820835-23823
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {900FE94A-2DA5-4F88-AE55-2F13C1E22523}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{900FE94A-2DA5-4F88-AE55-2F13C1E22523}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PY3FP</PKey><PID>00359-OEM-9820835-23823</PID><PIDType>8</PIDType><SID>S-1-5-21-3211398675-284307336-2945021893</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g6 Notebook PC </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.24</Version><SMBIOSVersion major="2" minor="7"/><Date>20110701000000.000000+000</Date></BIOS><HWID>A1CD3C07018400FE</HWID><UserLCID>0415</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central European Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-208-323823-02-1045-7601.0000-0442015
Installation ID: 016836208186284103934716049864603414997572495182080356
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: PY3FP
License Status: Initial grace period
Time remaining: 41880 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 2015-02-13 21:07:57

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP 1670
HPET HP 1670
BOOT HP 1670
MCFG HP 1670
ASF! HP 1670
MSDM HP 1670
SSDT HP 1670
ASPT HP 1670
SSDT HP 1670
SSDT HP 1670
SSDT HP 1670

The product key in this report is completely different than the one on my sticker. Any idea on how to proceed to get my Windows copy activated?
Btw. - last week my cpu fan crashed and I gave my laptop for repair to a local company, which also sells laptops - is it possible they've used my product key and now it's no longer working for me?

Help! :)

My System SpecsSystem Spec
13 Feb 2015   #2

Windows 10 Pro X64

If you have the right version of Windows 7 then it should activate with the key from the COA sticker.

Use the phone activation method, see if that works. If not let Microsoft handle it for you.
My System SpecsSystem Spec
13 Feb 2015   #3

Windows 7 Pro x64 Windows 10 Pro x64

Are you typing in the key exactly as it is on the COA ? Check again with a magnifying glass, there`s no reason it won`t work.

Exactly what message are you getting after it fails to activate ?

Where exactly did you get the iso from, as you can no longer download it without a retail key, COA keys don`t work.
My System SpecsSystem Spec

14 Feb 2015   #4
Microsoft MVP


As stated the key will always work. If not then the reason is almost always a character being inputted wrong. You can take a cell phone picture of the COA sticker's PRoduct Key and enlarge it to be sure of the accuracy.

Are you sure you got the correct version? What is the ISO's source? Did you follow the other steps in Clean Reinstall Windows 7
My System SpecsSystem Spec
14 Feb 2015   #5

Windows 7 Home Prem 64bit

The error message I get:
'The product key you have entered does not appear to be a vaild Windows 7 product key. Please check your product key, and type it again'

Indeed I have some doubts about 2 numbers on the sticker (not sure if they're 8's or 9's, since the sticker isn't in very good shape), but I've tried all combinations and none of the works. I've used a picture and even my girlfriends' eyes so I'm pretty sure that this is the proper key.

I've downloaded this windows version from a link on a forum...(downloading from MS doesn't work since my version is OEM, not retail) but again - the sticker on my laptop states Win7 Home Prem OE, I've downloaded Win7 Home Premium SP1 64-bit iso, so I guess I do have the proper version. Can I verify that further?

Regarding phone activation - Microsoft works in Poland unfortunately only Mon-Fri 9-17, so it'll have to wait.
My System SpecsSystem Spec
14 Feb 2015   #6
Microsoft MVP


Try all variants of any characters in doubt. B, 8, 9, etc. Use the most powerful magnifier you can find. The key will work when you get the characters correct.

If MS Customer service wants to help they can resissue the key based on Product ID info gleaned. But if not they will refer you to the OEM. Let us know how these interactions go so we can report them for all to read.
My System SpecsSystem Spec
14 Feb 2015   #7

Windows 7 Home Prem 64bit


I was sceptical but I've tried all combinations and it really turned out that one of the 8/9's was a B - thank you greglocker!
My System SpecsSystem Spec

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