BIOS not ACPI compliant during installation, Windows 7, Asus X751MA

OliTheTrueOne · 03 Apr 2015

Hello everybody,

Since 2 days i'm running into troubles with the installation of Windows 7 on an Asus notebook X751MA with pre-installed Windows 8.1.

The first manipulations i've done in BIOS are:

Security tab -> Secure boot on Disable
Boot tab -> Launch CSM on Enable.
Set first boot option on DVD-ROM.

The computer boots on the Windows 7 DVD, I see the progress bar with the sentence "Windows is loading the files...". When the progress bar is finished, the "Starting Windows" with the animated logo appears and 5 seconds later, a Blue Screen is displayed with the following information:

The BIOS in this system is not fully ACPI compliant.
Please contact your system vendor for an update BIOS. STOP 0x000000A5
(0x0000000000000011, 0x0000000000000008, 0xFFFFFFFFFFD1B018,
0x0000000020120913)

What I've tried since:

Set Power off Energy Saving on Disabled (since ACPI error is Power related...)
Set Wake on lid Open on Disabled
Set SATA configuration on IDE (but then I can't boot on the DVD)
The same error occurs when I try to install Windows XP
The Windows 7 DVD is not corrupted (succefully tested on another computer)
I'm running the latest version of BIOS (206).

I've already "downgraded" (upgraded is more appropriate) from Windows 8 to Windows 7 on three others ASUS notebooks without a single problem (F751L, K72J, X75V).

During my researches in Asus support site, I've noticed only Windows 8.1 64 bits is available when you are asked to insert your OS to access the drivers list.

How is it possible to have a laptop with sufficient hardware to run Windows 7 and not being able to install it ? Well, if I knew it I certainly wouldn't have bought the X751MA.

The X551MA had exactly the same problem and its hardware is very similar. The problem was solved thanks to a BIOS update from ASUS.

Can't install windows 7 on new asus laptop

Do you think it's the same scenario here ?

I would appreciate any help or advice,

Thanks in advance for your time,

Regards,

Oli.

PS: You will find in the attached pictures all the BIOS Tabs and the complete BS Error message.

americancritic2 · 03 Apr 2015

Hello and welcome to the seven forum, please follow these instructions and a BSOD Expert will look at your info and will help you.

Blue Screen of Death (BSOD) Posting Instructions

gregrocker · 03 Apr 2015

It may be that you don't need CSM enabled to install Win7. You want to try to install it to UEFI first anyway, and that doesn't always require CSM. So highlight the CSM setting and see what it says in the Help text at right for Enabled and Disabled. Then try disabling it, boot the DVD and look for a choice in Boot Menu for EFI DVD drive. You must boot the DVD as a EFI or UEFI device!

Make sure the SATA configuration which we cannot see is also set to AHCI.

If this fails, reset the BIOS to defaults, then try booting the DVD as a UEFI device again. If this fails check that Secure Boot remains disabled. This is the only setting on every EFI BIOS which must be disabled to Install Win7. If this fails, then try Enabling CSM again but no more.

Report back results on each of the above. The good news is that in the past year we've only had one EFI BIOS that couldn't install Win7. Most have caught up their firmware to the market's overwhelming desire for Win7 and absolute loathing of the flop Win8.

OliTheTrueOne · 04 Apr 2015

Thanks for the quick answer,

I will follow your instructions and see what happens.

I'm starting the same topic in the BSOD Forum (which I didn't see when I posted yesterday).

https://www.sevenforums.com/bsod-help...us-x751ma.html

An Admin can close this subject.

z3r010 · 04 Apr 2015

This is more an installation issue than bsod debug and it is better placed here.

OliTheTrueOne · 04 Apr 2015

Ok, I'm back with the results and they are not good.

So here is what I've done:

Save & Exit -> Restore to Default
Security -> Security boot menu -> Security boot on Disabled
Boot -> Boot option #1 on UEFI DVD Windows 7 x64

I've let Launch CSM on Disabled, Fast Boot on Enabled and SATA Configuration on AHCI, these are their default value.

The PC boots on the Windows 7 DVD in UEFI, there is the progress bar with the sentence "Windows is loading the files...". then the "Starting Windows" with the animated logo appears but instead of a Blue Screen popping up, the screen is frozen with a red artifact at the top of it (see the attached crappy picture).

Back to the BIOS, I've changed the following:

Boot -> Launch CSM on Enabled

Unfortunatly, I get the same 0xA5 error at the same place but it's displayed at least.

gregrocker · 04 Apr 2015

Set Fast Boot to disabled.

What is the SATA controller setting, and those choices?

Try again with CSM disabled booting as a UEFI device.

Then if that fails try enabling CSM and booting as a non-UEFI device, delete all partitions during install.

OliTheTrueOne · 04 Apr 2015

I have two options in sata configuration: AHCI and IDE.

CSM enabled/Non UEFI Device/AHCI -> Same error
CSM enabled/Non UEFI Device/IDE -> Same error
CSM disabled/Fast boot Disabled/UEFI Device/AHCI -> Screen frozen
CSM disabled/Fast Boot Disabled/UEFI Device/IDE-> Screen frozen
CSM disabled/Fast boot enabled/UEFI Device/AHCI -> Screen frozen
CSM disabled/Fast Boot enabled/UEFI Device/IDE-> Screen frozen

I can't set my partitions, I can't even reach the Langage selection menu, the Blue screen occurs before.

gregrocker · 05 Apr 2015

I just checked your specs and see 32 bit Win7. Tell me you're not trying to install 32 bit to UEFI? Do you have 64 bit ISO for your licensed version?

Where did you get the Win7 installation disk? Is it known-good and has installed successfully recently, and to UEFI?

Extract the 64x ISO from DVD using ImgBurn, check it's HASH against official HASH in Step 1 of Clean Reinstall Windows 7, write it to UEFI formatted flash stick using Option One from UEFI Bootable USB Flash Drive - Create in Windows. Make sure the settings don't slip when you load the ISO.

Then set Windows Boot Manager to boot first in BIOS setup, trigger flash stick using Asus One Time Boot menu key which is often F8, or whatever it says on first screen.

We want to compare the errors received with CSM and Fast Boot enabled/disabled.

Have you inquired with Asus Support about the PC's BIOS supporting Win7? Again, there is only one other (HP) I've seen in over a year that hasn't been updated for Win7 UEFI.

Anshad Edavana · 05 Apr 2015

How is it possible to have a laptop with sufficient hardware to run Windows 7 and not being able to install it ? Well, if I knew it I certainly wouldn't have bought the X751MA.

With all respect to you, i won't blame Asus for this. They designed this laptop specifically to run "Win8.1" and nothing else. On the official product specification page ( Notebooks & Ultrabooks | X751MA | ASUS Global ), only Windows 8 is listed as the supported OS.

I have seen an option in some Asus laptops to set the BIOS to be compatible with either "Win8" or "Win7". This item will be usually located under "Advanced" menu ( named "OS selection" or so, can't remember exact name ). Most of the modern "Lenovo" laptops also has similar OS selection option in BIOS.

An example :

Enabling the "Windows 7" mode will usually disables the new ACPI features which are not compatible with "Windows 7". Your BIOS doesn't seems to have such an option. Anyway you are safe in Greg's hand as he will find a way to install "Win 7" on that laptop if it's possible somehow :).

Btw, at least you are able to disable "SecureBoot" and enable "CSM" mode. But this may not be possible with upcoming laptops as it is no longer mandatory to have an off switch for "SecureBoot" in BIOS. It's up to the OEM manufacturer to whether include an option to disable "SecureBoot" or not.

Windows 10's Secure Boot requirement could make installing Linux a big headache | PCWorld