Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Win7 'custom refresh' image can't see Windows volume

19 Apr 2015   #1

Windows 7 Professional x64 build 7601
Win7 'custom refresh' image can't see Windows volume

I moved a patched copy of the Windows 7 Pro x64 installation disc (patched for latest updates and drivers) into a HDD partition, added it to the OS boot menu (WinPE) as "Recovery", and now both it and Windows 7 will boot, but the "Recovery" image doesn't seem to be able to "see" my functioning Windows 7 volume. How can I fix this?


This Toshiba purchased in Singapore came absolutely loaded with bloatware -- including some unusually invasive adware (e.g., every webpage on every browser had large injected ads). Having some security concerns with a machine like that, I knew I didn't want to keep the factory-reset either. I removed the factory recovery partitions, clean-installed Windows 7 Pro x64 from a Microsoft disc, then cleared and re-enabled the hybrid RAID caching volume (see my "Further Background" explanation). Then...

At this point, I wanted to create my own custom 'factory-reset'/recovery volume. So, I...
  1. copied the contents of my Windows installation disk to a partition;
  2. used WSUS Offline Update (per this guide) to download Windows Updates to a folder;
  3. patched install.wim with the Updates (using DISM);
  4. patched install.wim with all the drivers I had earlier had to manually identify, download, and install (using DISM); and,
  5. followed steps 2-7 of this guide to add an entry for the new recovery volume to WinPE for booting.
  1. Windows 7 boots just fine.
  2. The new 'recovery' Windows 7 installation image boots just fine.
When I go into the Windows 7 installation, go to 'Repair', and then 'Choose a recovery tool'...
  • at the top where it says "Operating system:", I see the following error:
Operating system: Unknown on (Unknown) Local Disk
  • click on 'Windows Memory Diagnostic', I get the following error:
Windows cannot check for memory problems
An error is preventing Windows from checking for memory problems during startup. To run the Windows Memory Diagnostic manually, boot the computer from the Windows installation disc, and then select Windows Memory Diagnostic from the Windows Boot Manager menu.
  • click on 'System Image Recovery', I get the following error:
An internal error occurred. The following information might help you resolve the error:

The system cannot find the file specified. (0x80070002)
  • click on 'System Restore', I get the following error:
To use System Restore, you must specify which Windows installation to restore.

Restart this computer, select an operating system, and then select System Restore.
  • click on 'Command Prompt', it works just fine. But when I run diskpart, and call list disk and list volume, I get the following errors:
There are no fixed disks to show.
There are no volumes.

I'm confused as to why the Windows installer can't detect my Windows 7 installation. Is it a problem with WinPE? Is there a change to install.wim (or boot.wim) which needs doing?

(EDIT: Note that both the "custom refresh" installer and Windows 7 are on the same HDD -- neither is on the SSD, which is reserved for caching.)

The machine comes with a hybrid SSD/HDD which from factory was never functional (at boot, the RAID manager always came up saying that the cache volume was disabled). The supplied BIOS and Intel drivers provided no option for controlling or refreshing the cache (for whatever reason I couldn't get the Intel Control Center for Rapid Storage from Toshiba or Intel). So, after I removed the factory recovery partitions and clean-installed Windows, I identified an HP machine with the same processor and successfully installed the Control Center, cleared the cache and enabled it. Works great now.

My System SpecsSystem Spec
20 Apr 2015   #2


I don't know why your custom-made bootable installation/repair partition will not show the install for repair. But when installed correctly Win7 will provide System Recovery Options repair options via the F8 Advanced Boot Options menu, so that isn't really necessary.

A much better choice is to save externally a backup image using a flexible imaging program like free Macrium Imaging - Windows 7 Help Forums. If Win7 and/or the hard drive fails you can reimage it in 20 minutes. If you keep a separate data partition (backed up externally) then your data will also be current and waiting.

If you lack an external drive or another hard drive, for now you can save this backup image to a primary partition on the same disk which can then act as a better version of a Recovery Partition. However since the hard drive can fail it is not the best method of saving the image. If it's stored externally then you can replace the hard drive and then apply the image in 20 minutes.

As to the caching partition, these will show you how a reinstall is done to include those even if yours is not exactly the same as either of these:
Install Windows on MSATA (SSD) Drive - Windows 7 Help Forums
Install Windows on System with MSATA and ISRT - Windows 7 Help Forums

Finally, look over these steps which compile everything that's worked best in tens of thousands of Clean Reinstall Windows 7 we've helped with here. Over 1.3 million consumers have used it without a single complaint or return here with problems if they stick with the steps and tools included.
My System SpecsSystem Spec
20 Apr 2015   #3

Windows 7 Professional x64 build 7601

Thanks for the reply! For lack of time, I will do as you suggest. But for educational reasons (I work in IT), I'd really like to understand what the problem is here. What I did ought to have worked, so far as I understand it. I'm thinking the problem lies in the boot record? I confess boot records and partitions is not my strength. But I'm trying to learn. I'll investigate further tomorrow.
My System SpecsSystem Spec


 Win7 'custom refresh' image can't see Windows volume

Thread Tools

Similar help and support threads
Thread Forum
Windows Westminster Custom Themed Win7 and Your Custom Themes
Hello! I'm a new User here and I'm gonna show you my custom themed Win7 that I Dubbed "Westminster". Feel Free to post about your custom themes tht you've made your own for any version of Windows! (It's only in the 7 section because mine is 7) To me it feels like It is A Windows 9 kinda thing....
Themes and Styles
Screen Refresh Rate - Custom for NVIDIA Brand
How to Create a Custom Screen Refresh Rate with NIVIDIA Control Panel in Windows Microsoft answer: Certain monitors report a TV-compatibility timing of 59.94Hz. Therefore, Windows 7 exposes two frequencies, 59Hz and 60Hz, for every resolution that is supported at that timing. The 59Hz setting...
Custom recycle bins do not refresh,
I have tried the fixes posted on this forum, I have windows home pre. 64bit. and the full and empty reg. comes up in dll. I am not a pro so any help would be nice, thanks.
General Discussion
Easy Custom image + custom recovery OEM like system?
Ok.. I'm just throwing this out's darn late hihi I have written a 'program' (script), which will automate a recovery system for windows 7, full with a working bootmanager, (custom) partitioning, ramdisks, custom environment (winre/pe), and backup imaging , all legal and licensed...
Backup and Restore
Deploying Windows 7 Custom Image - Fails
Hello all, I am a SCCM newbie and need some help. I have captured my Windows 7 customer image. I have created the TS and all seems to go well but when the machine reboots and starts the install is fails. Any help would be greatly appreciated Thanks, Rick
Backup and Restore

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:50.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App