need to factory reset


  1. dc360
    Posts : 7
    Windows 7 32 bit
       New #1

    need to factory reset


    Laptop is toshiba satellite L745 64bit Windows 7.
    At start up pressing f12 goes to HDD recovery, but pressin Y don't work.
    Regular startup shows up as image attached. Does it mean anything?
    Also pressing f8 to go safe mode don't work.
    Attached Thumbnails Attached Thumbnails need to factory reset-studio_20150501_204824.jpg  
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  3. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       New #2

    On a Tosh it is the Zero key, not F12.

    https://support.toshiba.com/support/...tentId=2737864
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  4. dc360
    Posts : 7
    Windows 7 32 bit
    Thread Starter
       New #3

    Pressing and holding 0 doesn't work too. I'm starting to think hard drive corrupted. Question- the image showing has no white light. Is that hard drive indicator?
    Attached Thumbnails Attached Thumbnails need to factory reset-studio_20150502_000613.jpg  
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  6. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       New #4

    Yeah, that looks like a disk symbol.
    Attached Thumbnails Attached Thumbnails need to factory reset-2015-05-02_0018.png  
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  7. gregrocker
    Posts : 50,642
       New #5

    Boot into BIOS setup to see if HD is detected.

    If not, then reseat it in its bay from underneath to see if you can get it to register in BIOS.

    If so do a Clean Reinstall Windows 7.

    If problems persist google the HD serial shown in BIOS to download and burn to CD the maker's HD Diagnostic to run a full scan from booted CD, followed by a Disk Check on a full disk partition you create in the steps to Troubleshoot Windows 7 Installation Failures - Windows 7 Help Forums.
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