Upgrade Taking Forever with Black Screen


  1. poolhall
    Posts : 3
    Windows Vista Home Premium 64bit
       New #1

    Upgrade Taking Forever with Black Screen


    Hi guys, this is my first post here, so please bear with me. :)

    Here's my problem.

    This summer I pre-ordered Windows 7 upgrade DVD and now trying to upgrade my Vista Home Premium 64 bit.

    I chose the upgrade option because I had quite a lot of installed program. I didn't backup my files.

    It took about 2 hours to complete first 4, I think, steps before the 1st reboot. Then the upgrade rebooted my machine again and the monitor screen went black, while the computer idle light indicator was actively blinking. Then it took another 2 hours doing so with a black screen before I saw Windows is Starting logo and then the screen again went black. The idle light indicator blinks approximately once a second but nothing else happened in last many hours (about 10). I started the upgrade at 4:20pm and now it is 11:33 am next day.

    My system configuration:
    Intel® Core™ 2 Quad processor Q6600 (8MB L2, 2.4GHz, 1066FSB)
    Windows Vista Home Premium Edition SP2, 64-Bit
    8GB Dual Channel DDR2 SDRAM at 800MHz
    ATI Radeon HD 3650 256MB
    640GB Serial ATA Hard Drive (7200RPM)

    Please advise how I should proceed. Obviously, something is going wrong but should I wait more? Any help will be appreciated.
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  3. oli
    Posts : 16
    windows 7
       New #2

    run the upgrade advisor for potential issues:
    http://www.microsoft.com/downloads/d...1-2497c146af15

    try using the vga port on the graphics card if you are using the dvi port.
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  4. poolhall
    Posts : 3
    Windows Vista Home Premium 64bit
    Thread Starter
       New #3

    yes, I am using a DVI-port. So, I should hard-reboot now?
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  6. poolhall
    Posts : 3
    Windows Vista Home Premium 64bit
    Thread Starter
       New #4

    The problem is solved!

    I had a TV connected via HDMI cable, I disconnected it and restarted. Windows 7 was already on the last step of the upgrade setup. It took 2 more minutes to finish it.

    I think the problem was due to Catalyst Control Center suite version not being supported by Windows 7 (I got such warning before the upgrade) and the upgrade process improperly identified monitors (confused primary and secondary one) - I could have probably finished the installation from my TV.

    This topic can be marked solved.
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  7. oli
    Posts : 16
    windows 7
       New #5

    I had similar problems, not during installation, but while using the dvi port (dvi to hdmi for my 42" lg jazz)
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  8. Dave76
    Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       New #6

    Glad you got it to finish.

    Upgrades can take a long time, it has to process all the programs.
    It can take up to 20 hours in some cases.

    Always disconnect all non-essential peripherals, leave only monitor, keyboard and mouse.
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