Windows 7 install over Windows 10 laptop...no more graphics card


  1. Posts : 7
    win 7 64
       #1

    Windows 7 install over Windows 10 laptop...no more graphics card


    Hi,

    I recently installed Windows 7 (thanks to these forums) over a Windows 10 installation on a new laptop. However, the system cannot now locate the GTX970M graphics card. I tried downloading an nvidia driver but that install instructed me to download an intel driver...that install cameup with a compatibility error.

    I tried getting Windows 7 to look for new devices and drivers but it located nothing. I am now at a loss. Here's a spec I produced when Windows 10 was still installed...

    Windows Windows Version 6.2 (Build 9200)
    Memory (RAM) 16300 MB
    CPU Info Intel(R) Core(TM) i7-5700HQ CPU @ 2.70GHz
    CPU Speed 2698.8 MHz
    Sound Card Speakers (2- Realtek High Defin |
    Display Adapters Intel(R) HD Graphics 5600 | Intel(R) HD Graphics 5600
    | Intel(R) HD Graphics 5600
    Monitors 1x; Generic PnP Monitor |
    Screen Resolution 1536 X 864 - 32 bit
    Network Network Present
    Network Adapters Intel(R) Dual Band Wireless-AC 3160 #2 | Microsoft
    Wi-Fi Direct Virtual Adapter #2 | Killer e2200 Gigabit Ethernet
    Controller #2 | Bluetooth Device (Personal Area Network) #2
    CD / DVD Drives 1x (E: | ) E: HL-DT-STDVDRAM GUB0N
    Ports COM Ports NOT Present. LPT Port NOT Present.
    Mouse 5 Button Wheel Mouse Present
    Hard Disks C: 117.9GB | D: 912.4GB
    Hard Disks - Free C: 73.8GB | D: 912.1GB
    USB Controllers 3 host controllers.
    Firewire (1394) Not Detected
    Manufacturer * American Megatrends Inc.
    Product Make * GE62 2QF
    AC Power Status OnLine
    BIOS Info | |
    Time Zone GMT Standard Time
    Battery Status Unknown
    Motherboard * Micro-Star International Co., Ltd. MS-16J1
    Host Name MSI
    SM BIOS E16J1IMS.10F

    Showing my ignorance here, but even on that Windows 10 output I don't see the Card...even though it is advertised on the box and the apache pro sticker by the keyboard Any ideas?

    Thanks

    F.

    UPDATE: I got a little further by going into Device Manager, select Display Adapters, right clicking to get properties, and then selecting the update driver button. This downloaded an updated driver for the built-in intel graphics (I think :P)

    Now the Nvidia gpu is appearing aswell; currently installing driver...

    Last edited by Flodev; 28 Dec 2015 at 22:05.
      My Computer


  2. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #2

    Hi,
    Yep had to have an issue surface

    You'll have to search the computer manufactures website using the snid or model... to get drivers for the chip set
    Post the exact model but Intel will not be the place to find them.
      My Computer


  3. Posts : 7
    win 7 64
    Thread Starter
       #3

    ThrashZone said:
    Hi,
    Yep had to have an issue surface

    You'll have to search the computer manufactures website using the snid or model... to get drivers for the chip set
    Post the exact model but Intel will not be the place to find them.
    All I had to do was click on the "update driver" button on the Display Adapter properties tab. That updated the intel driver and then the nvidia gpu was recognized.

    Just took me 4 hours to figure it out

    So still a success!

    Thanks

    F.
      My Computer


  4. Posts : 20,583
    Win-7-Pro64bit 7-H-Prem-64bit
       #4

    Hi,
    Very good detective work
      My Computer


 

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