Windows 7 sp1 is supposed to be installed but sp1not installed.

torchwood said:

From the comments made in the first post, sounds like Kb971033, has not yet been installed.

Roy

Thanks Roy I will look into this. I have had no updates only security ones. I know it seems lax but I rarely use my laptop. My PC has all the updates..

AddRAM said:

I don`t find any tutorials on fixing windows update problems.

You can try this at your own risk.

Troubleshooting Windows Update Errors -

And what do you mean "Updated from Vista to 7" ????

I surely hope it was a clean install and not an upgrade, you should have been on the phone to the tech addressing this problem already, after all you paid him to do the job didn`t you ?

Yes it wa

[QUOTE=vharperv;3217533]

AddRAM said:

I don`t find any tutorials on fixing windows update problems.

You can try this at your own risk.

Troubleshooting Windows Update Errors -

And what do you mean "Updated from Vista to 7" ????

I surely hope it was a clean install and not an upgrade, you should have been on the phone to the tech addressing this problem already, after all you paid him to do the job didn`t you ?

Yes it was a clean install and he is just so busy at the moment I cant get hold of him. I didn't realise I had a problem until trying to install windows 10. it isn't important but I just want to try and sort it out.
thanks.

Looking at your screenshot your running MSE and AVG.
Now i understood that if a 3rd party AV is installed then MSE is automatically turned OFF.
Would you please uninstall AVG, (unless its paid version/remove mse).

Try updates again, and if they fail, run the tool from this link
Windows Genuine and Activation Issue Posting Instructions

The activation code showing is not the bulk standard vista/W7, and i therfore assume your Tech activated it via phone..

Roy
Note W10 appears to have been downloaded.

AddRAM said:

I agree, AVG is garbage

MSE and MBAM are all you need.

I have been using avg internet security for my business and personal computors for quite a few years now and to call it Garbage is a bit ridiculous. it has kept me secure in all ways but of course it comes at a cost.

Layback Bear said:

AVG is not the anti virus program it was years ago. I haven't read anything good about it in a long time.

Of course if you still want to use it by all means please do so.

thanks for that permission... As the guy who fixed my windows 7 said there is nothing to choose between the two programs I know which works for me. And I know I can get help from AVG if needed.
My laptop is now windows 10 but I am leaving windows 7 on my main PC for now