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Windows 7: Clean Install - Pro SP1 - Update, Driver Problems & High Memory Use

03 Mar 2016   #1

Windows 7 Professional 64-bit SP1
Clean Install - Pro SP1 - Update, Driver Problems & High Memory Use

Been at this for a week. Re-installed multiple times.

Used legit Pro SP1 DVD & a separate SHA1 verified .ISO from USB (includes Hotfix KB2534111) - Same problems exist

Have wiped HDD multiple times using Disk Management, GParted and something else (I forget)

Webroot SecureAnywhere installed immediately after OS install: System Scans clean

Windows Update will not Update - no updates are retrieved
Cannot install NVIDIA driver - says no compatible hardware found
High memory usage by svchost.exe - x10 processes that range from 1,229,752K to 1,732K

- Followed all the steps from How to Fix: Windows Update Won't Update | (uploaded PDF of the webpage for review if you don't want to check the link)
Including: WindowsUpdateDiagnostic.diagcab, Windows6.1-KB947821-v34-x64.msu, MicrosoftFixit50123.msi

- Followed clean install instructions from Clean Install Windows 7

- Located exact driver match for Nvidia and downloaded directly from Nvidia site

- Scanned svchost.exe and verified location in System32 folder

Additionally, in Device Manager I have the following errors that I don't know how to identify:

System Information report written at: 03/03/16 17:37:46
System Name: SONY-PC
[Problem Devices]

Device PNP Device ID Error Code
Mass Storage Controller PCI\VEN_104C&DEV_803B&SUBSYS_9016104D&REV_00\4&248F4965&0&1AF0 The drivers for this device are not installed.

Not Available ACPI\SNY5001\4&333BE2B1&0 The drivers for this device are not installed.

At this point after a week of Googling and following forums here and elsewhere I am at a complete loss at how to proceed.

My System SpecsSystem Spec
06 Mar 2016   #2

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64

Hi and welcome.

First I would download and install the chipset drivers for your computer from Sony.
Then try again to install the Nvidia driver.

For Windows update, download and install KB3102810.

Reboot and go to Windows updates.
Let it search for a while. It takes some time.
My System SpecsSystem Spec
06 Mar 2016   #3

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Wugga,
Please follow the instructions here
Windows Genuine and Activation Issue Posting Instructions.
Post the results and we'll go from there

For your drivers goto Sony's home page for your make/model/support/drivers,
Download them to your >>> Desktop <<<
then Driver manager> update> let me pick > browse my comp > desktop

note for my above driver instructions in firefox select save downloads to desktop in settings

My System SpecsSystem Spec

13 Mar 2016   #4

Windows 7 Professional 64-bit SP1

Hi PBCopter/torchwood,

Thank-you for replying. I ended up wiping the computer a few more times since posting this and I will go through each of my resolutions/continued problems.

Here is what I have tried so far.

Resolved - Chipset Driver
I installed the Chipset drivers (INDOTH-14037700-US.EXE) from: Sony eSupport - Electronics - Drivers & Software which seemed to install okay
(please let me know how I may double check - I used CPUID ((log file attached 'SONY-PC.txt')) from: CPU-Z | Softwares | CPUID but still am not 100% I'm reading it right)

Resolved - Nvidia Driver
I managed to install the Nvidia driver from:
only by doing Have Disk Method from:
Have-Disk method for Windows 7 / Vista - Frequently Asked Questions - LaptopVideo2Go Forums
and using a modified .inf from:
v310.90 Windows 8 64bit | NVIDIA OEM Mobile - GeForce r310 series - LaptopVideo2Go Forums

Resolved - Additional Drivers
Apparently necessary Sony drivers I installed:
1. Sony Shared library
2. Setting utility series
3. Vaio Event service
4. Vaio Control center

Sony Vaio VGN-AR730E drivers help!!
Drivers were sourced from link in above article from:

Searching PCI Vendor and Device Lists yields Texas Instruments whether I search via Device or by Vendor (see screen shots attached)

So tried installing Texas Instruments® 5 in 1 Multimedia Card Reader (SD MMC MS MS PRO xD) Device Drivers (TIDOTH-12645900-US.EXE) from Sony eSupport site as the error...

"Mass Storage Controller PCI\VEN_104C&DEV_803B&SUBSYS_9016104D&REV_00\4&248F4965&0&1AF0

...indicated that this was the device when I searched and googled it, but to no avail.
I still have a error in Device Manager, even though the driver apparently installed correctly.

PARTIAL Resolution - Windows Update
Manually installing Internet Explorer 11 seemed to boot strap the Update process initially and a TONNE of updates showed up BUT then it's back to being stalled and where I was before; where it just hangs and nothing seems to be be happening.

I received BRIEFLY error "Windows Update Error Code 80244019" which disappeared after rebooting and some additional updates had processed.

However, I had three failed updates from when Windows Updates initially worked:

All would hang with a window saying "Preparing the Installation..." or "Searching for Windows Updates..." (screen grabs attached)

As well as KB3102810 when trying to manually install.

I was able to install ALL only by:
1. launching explorer immediately after a reboot
2. launching the downloaded update
(Waiting or opening any other application seemed to hinder the install. I replicated this several times)

Additionally, I installed the same way
System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [October 2014], "Windows6.1-KB947821-v34-x64.msu" from:

All installed according to the notification and I rebooted after each install.

Nothing appears to have changed. Windows Update still hangs.

I still have problems manually installing updates as well, will hang unless I do it IMMEDIATELY after log in.

I've attached log file (WindowsUpdate.log) to show Updates that been processed so far.

I have tried Micrsoft Fixit, "MicrosoftFixit50123.msi" from:
Troubleshoot problems with installing updates - Windows Help

Fixit says it processed but nothing appears to have changed.

Summary - Remaining Problems

Windows Update still hanging

Device Manager error still present
Mass Storage Controller PCI\VEN_104C&DEV_803B&SUBSYS_9016104D&REV_00\4&248F4965&0&1AF0 The drivers for this device are not installed.

Q: Is there any other drivers from VAIO FTP link I should install?
Q: Is there any drivers from the Sony esupport link I should install?
Q: PCI Vendor and Device Lists had a link to does anyone have experience with this site/app?

Here is the results from the WGADiagTool
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85001
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6B58BE2F-71A4-4D27-990B-36151DE565C4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.160121-1718
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Sony\AppData\Local\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6B58BE2F-71A4-4D27-990B-36151DE565C4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85001</PID><PIDType>5</PIDType><SID>S-1-5-21-4275795342-895850903-697715884</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-AR730E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R2090J8</Version><SMBIOSVersion major="2" minor="4"/><Date>20080226000000.000000+000</Date></BIOS><HWID>2D083D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-000006-00-1033-7601.0000-0632016
Installation ID: 008392279694100771573680372406014065694252457744588643
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: PW487
License Status: Initial grace period
Time remaining: 28860 minute(s) (20 day(s))
Remaining Windows rearm count: 3
Trusted time: 3/13/2016 7:53:40 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:7:2016 03:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            Sony        VAIO
  FACP            Sony        VAIO
  HPET            Sony        VAIO
  BOOT            Sony        VAIO
  MCFG            Sony        VAIO
  SLIC            Sony        VAIO
  TMOR            Sony        VAIO
  APIC            Sony        VAIO
  SSDT            Sony        VAIO
  SSDT            Sony        VAIO
  SSDT            Sony        VAIO
  SSDT            Sony        VAIO
I much appreciate the help as this is quite frustrating and time consuming (over 6 hours on this today alone )


I stumbled across this thread from:
that looks like a possible avenue of exploration next.
I have attached Event Viewer logs (except security as it would not upload due to file size) for additional review.

Attached Thumbnails
Clean Install - Pro SP1 - Update, Driver Problems &amp; High Memory Use-fixit.png   Clean Install - Pro SP1 - Update, Driver Problems &amp; High Memory Use-searching-updates.png   Clean Install - Pro SP1 - Update, Driver Problems &amp; High Memory Use-preparing-installation.png  
Attached Images
Clean Install - Pro SP1 - Update, Driver Problems &amp; High Memory Use-search-device-803b.png Clean Install - Pro SP1 - Update, Driver Problems &amp; High Memory Use-search-vendor-104c.png 
Attached Files
File Type: txt SONY-PC.txt (67.2 KB, 1 views)
File Type: log WindowsUpdate.log (1.43 MB, 1 views)
File Type: txt administrative events.txt (79.1 KB, 1 views)
File Type: txt application events.txt (586.1 KB, 1 views)
File Type: txt setup events.txt (178.2 KB, 1 views)
My System SpecsSystem Spec
14 Mar 2016   #5

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
for starters

Hi WW,
Try this link for your driver
Gateway list two Media Card Reader drivers:
Gateway Official Site: Worldwide
D20009-000-001.exe is the most likely driver

Although your MGAdiag is showing as Licensed, the default W7 pro code is reported, follow this to register it fully. (you will need your 25 digit code from your retail install not the original vista one)
Genuine Microsoft Software

Your system is also showing signs of a corrupt user profile and registry handle leaks (minidumps were produced) The following tutorial will show you how to repair it and hopefully clear the leaks.
User Profile Service failed the logon. User profile cannot be loaded.

The Sony update system is using java please update to the latest version.

My System SpecsSystem Spec
15 Mar 2016   #6

Windows 7 Professional 64-bit SP1

Hi torchwood,

Followed your steps and here is where I'm at now.

RESOLVED - Mass Storage Controllers
The Texas Instruments drivers worked and Device Manager now shows it and no other errors - Thank-you :)

I downloaded and installed the latestJava but it would not verify on the website.

Tried rebooting few times and to no avail.

Checked Security settings in Java Console, Java is enabled in browser and I checked the Security settings in IE11 and it is also enabled.


NOT RESOLVED - Licensing
I didn't bother with inputting the license key as I have been wiping this computer so many times and it is giving the 30 days trial period that I figure it shouldn't matter for the sake of Updating.

I will validate later this evening and see if it makes any difference.

PARTIALLY RESOLVED - User profile (but odd)
I followed the instructions up until Step 5 of Option 1 when I discovered that there was a User (User UpdatusUser.PNG) that didn't show in my User Account management (Visible Users.png).

I was using the Elevated Admin at the time which was the only other User account showing (User Administrator.PNG)

When I checked my C: it showed four User profiles under C: (C drive Users.PNG)
Sony (account had been deleted but folder was supposed to clear after reboot apparently)

After creating User 'VAIO', logging off and re-booting I show now SIX User profiles under C: (After New User creation.PNG)
Sony (still present)

I had to leave the troubleshooting at this point and I appreciate all the feedback and assistance I've been given.
My System SpecsSystem Spec
15 Mar 2016   #7

Windows 7 Professional 64-bit SP1

Realized that I forgot to upload the screengrabs.

Attached now.

Attached Thumbnails
Clean Install - Pro SP1 - Update, Driver Problems &amp; High Memory Use-user-updatususer.png   Clean Install - Pro SP1 - Update, Driver Problems &amp; High Memory Use-user-administrator.png  
Attached Images
Clean Install - Pro SP1 - Update, Driver Problems &amp; High Memory Use-visible-users.png Clean Install - Pro SP1 - Update, Driver Problems &amp; High Memory Use-c-drive-users.png Clean Install - Pro SP1 - Update, Driver Problems &amp; High Memory Use-after-new-user-creation.png 
My System SpecsSystem Spec
15 Mar 2016   #8

Win-7-Pro64bit 7-H-Prem-64bit

Yep had about the same issue on a 32 bit system
This was the only way I got it fixed
Downloaded KB3083710 and KB3102810 in advance on a flash drive
Start and complete the re-install of Windows 7 SP1 without internet and do not activate windows yet I used Skip this step.

Immediately after install is complete
Manually install KB3083710 and restart.
Manually install KB3102810 and restart.
Change your update setting to automatic
Uncheck Give me recommended updates the same as Important....Save.
Restore the Internet connection and activate windows
Then after launch Windows Update.
After a few minutes, you should have plenty of updates to download and install.
My System SpecsSystem Spec
15 Mar 2016   #9

Windows 7 Professional 64-bit SP1

Hi Thrashzone,

I'm using 64bit system install on this laptop, will that matter?

I have downloaded the x64 versions of both KB you mentioned in advance and will give it a shot if/when I need to re-install.

Thanks :)
My System SpecsSystem Spec
15 Mar 2016   #10

Win-7-Pro64bit 7-H-Prem-64bit

Yes the appropriate bit would be a good thing :)
Doing the above was like night a day compared with not
It took only about 5 minutes to fine 210 total updates

Another thing is if you see this update make sure it is not installed with any other updates
It needs to be installed all by it's self
It was not uncheck automatically which caused many others to fail to install
My System SpecsSystem Spec

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