Windows 7 installation keyboard and mouse disabled

I was having some problems with Windows 7 and decided to use the upgrade feature to reinstall it. I used the CD that came with my PC, the Upgrading Windows part worked fine, and I was told that the Setup is preparing your computer for first use. However the password screen did not appear (stage 16) and on the 'Set-up Windows' page (stage 17) I cannot click on any of the three options (see below) because my keyboard and mouse do not respond.



The keyboard and mouse are both plugged into a USB slot and I don't have any PS/2 slots on my PC. I have tried using all the USB slots on my PC but none of them work.

The keyboard and mouse work on BIOS but as soon as I go to the 'Set-up Windows' page they're both disabled (lights go out).

I've tried making an Windows 7 Home Professional 64 SP1 boot disk but this has not enabled me to use my mouse of keyboard.

I've checked my BIOS setup for the USB 3 and Legacy USB but cannot see either. Though my version of BIOS (American Megatrends V02.67) looks old so they may be called something else.

Please advise how I can select the options I need to select in order to finish reinstalling Win 7 onto my PC.

Enable Legacy USB support in the bios.

Why are you doing a repair install ?

Why no restore points saved ?

Why aren`t your mouse and keyboard working, make sure they`re in usb 2.0 (black) ports.

What PC are we using, a Dell what ??? Please fill in your specs.

AddRAM said:

Enable Legacy USB support in the bios.

This option is not in my BIOS (American Megatrends V02.67).

Why are you doing a repair install ?

Win 7 kept having problems that the SFC/ scanow couldn't fix, so I thought doing a repair install may fix them. It also kept making new partitions; for example the C drive would become the D drive.

Why no restore points saved ?

I made a restore point but after I used it it just took me back to the screen I'm stuck on. Is it possible to use a restore point part way through a repair upgrade?

I couldn't use the backup or create image features as neither worked.

Why aren`t your mouse and keyboard working, make sure they`re in usb 2.0 (black) ports.

All my USB ports are black and none of them work. If I knew why they weren't working I'd be able to fix this problem.

What PC are we using, a Dell what ??? Please fill in your specs.

It's an Inspiron 580

What other specs do you need?

Have you changed your motherboard?
You should not have (American Megatrends V02.67) on a true Dell system.

Please complete this so we can see your system specs.

System Info - See Your System Specs

Then you need to put it`s a Dell Inspiron 580 in your specs, all you have listed is Dell

And also fill in what video card it has, exactly.

Speccy will help you.

https://www.piriform.com/speccy