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#1
factory restore question(s)
Our good friend fell for a scam ( one of the those ...your PC is infected, let us fix it for you scams.
Bottom line she fell for it hook line and sinker.... she paid them 199.00, they gained remote access to her computer. Has all her personal address, phone # ect. She's already contacted the credit card company to get a new card.
So tomorrow I am going over there and am going to do a complete factory restore on her laptop. All she has is a bunch of JPG photos and some word documents. I'll back those up before doing the factory restore.
But here are my questions...
1) She had windows 7 and recently upgraded to windows 10. I know the factory restore is going to take her back to windows 7. If she wants to once again upgrade to windows 10...do I need to first do a windows update for windows 7 after the factory restore, before doing the upgrade steps for win 10?
2) She also had a MS office suite program.... should I install the MS suite after the factory restore, or wait until doing the upgrade to windows 10?