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Windows 7: E-Recovery gone wrong. Windows will not start after factory reset

27 Dec 2016   #1
Luna Ghostaltar

Windows 7 Home Premium 64 bit SP1
 
 
E-Recovery gone wrong. Windows will not start after factory reset

Dear All

I tried to make a factory reset on an Acer Aspire X3400. It all seemed to go ok but after restarting the PC windows didnt start. All I got was a black screen with nothing more.
After doing some readings i rebooted on safe mode, and although it didnt start, i got an error message. I follow the instructions i found online on a similar problem and using C:\windows\system32\oobe and it worked, windows loaded. After that i proceed to update SP1, but this failed and this time windows got stuck not at a black screen but a a blue one with the nice windows logo on it. After waiting all night i did a factory reset again and now... i can start up the computer on safe mode but i cannot manage to do it in normal mode. it always stop at a blue screen with the logo.
Is there anything i can do? at this point, i am ready to go and get a new pc,if system recovery fails i really dont know what else to do

Many thanks in adcance for any help/advise

Luna


My System SpecsSystem Spec
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27 Dec 2016   #2
Megahertz07

Windows 7 HP 64
 
 

I will suggest to make the factory recover disks. Normally you can launch it on BIOS.

Download the Microsoft Windows and Office ISO Download Tool - https://www.heidoc.net/php/Windows%2...Downloader.exe

Under Win 7 download Win 7 HP OEM and burn the iso on a DVD or use Rufus to install it on a USB flash disk.
Boot from the Win 7 installation disk, go to install - Advanced - delete all partitions - Create new.
Win will create the needed partitions. Install on the large NTFS partition.
Use your COA key to activate. (it may be under the baterry).
You'll need to provide some drivers.

For the updates MS releases SP2 for Windows 7
My System SpecsSystem Spec
27 Dec 2016   #3
Luna Ghostaltar

Windows 7 Home Premium 64 bit SP1
 
 

Thanks Megahertz07

I am downloading the ISO and will try your suggestion. I am keeping fingers crossed that it works.....

Luna
My System SpecsSystem Spec
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27 Dec 2016   #4
Luna Ghostaltar

Windows 7 Home Premium 64 bit SP1
 
 

mmm... i downloaded the ISO but.... the file i downloaded is 1.3 GB but when downloading i think i saw the file was 3.02 GB..... am i going crazy? i am a bit scared to run the installation and then find out that the ISO i downloaded is incomplete....

Any thoughts?
My System SpecsSystem Spec
27 Dec 2016   #5
Megahertz07

Windows 7 HP 64
 
 

Luna, a Win7 installation disk is about 3G.
A installation disk is big as it has the four Win brands (Starter (if 32), Home, HP, Pro and Ultimate).
Download from the link below
https://software-download.microsoft....27c0246316208a
My System SpecsSystem Spec
27 Dec 2016   #6
Luna Ghostaltar

Windows 7 Home Premium 64 bit SP1
 
 

I burned the ISO on a dvd, and reboot from it, installation started, deleted all partitions and made a new one and installed. It seemed to work and it restarted a couple of times, however, after last restart is back to square one all i see is a black screen and the hard drive/dvd are no longer showing any sign of activity ( no sound no flickering light) but installation has not finished. and now system doesnt even start in safe mode.

I dont understand what can be making all the windows installations to fail. i tried from e recovery, from the recovery DVD's that i made, and now from a fresh ISO...... anything else i can try?
My System SpecsSystem Spec
27 Dec 2016   #7
Megahertz07

Windows 7 HP 64
 
 

Boot from win 7 installation DVD,
Go to repair and launch CMD (command prompt)
On cmd window type chkdsk c: /f
If it finds bad blocks or bad clusters, your disk is dying.
My System SpecsSystem Spec
28 Dec 2016   #8
Luna Ghostaltar

Windows 7 Home Premium 64 bit SP1
 
 

Megahertz07

I already had checked the disk and also run a memory diagnosis both gave me no error messages.
I did the check disk again and no errors were detected
My System SpecsSystem Spec
28 Dec 2016   #9
Luna Ghostaltar

Windows 7 Home Premium 64 bit SP1
 
 

I tried to re install it again.... it runs fine extracting files, installing characteristics, installing updates but when it comes to the last step finalizing installation, it restarts once... does it thing again and it restarts again but this time stops at the black screen and dies there all signs of activity stop.
My System SpecsSystem Spec
28 Dec 2016   #10
Megahertz07

Windows 7 HP 64
 
 

Luna, I'm sorry, but at the moment can't think anything else.
My System SpecsSystem Spec
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 E-Recovery gone wrong. Windows will not start after factory reset




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