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Win 7 activation - original product key does not match factory install
Yesterday, I tried to help my father to activate some used laptops. 3 of 4 proceeded without difficulties. The last one has only 2 days left for activation.
I tried entering the product code key that is stored in the battery compartment. it is registered as a windows 7 Pro.
Upon completion, the activation program responded: "The product key you have entered will not work with this edition of Windows 7. You must run a windows 7 home premium product key."
To my surprise, yes, the current software says it is windows home!
I called microsoft. they verified that it is a genuine registration number but since it is a pre-installed program they cannot help me with it. They said I need to contact Lenovo. I haven't been able to find technical help on their website.
Of course, there is no warranty left on these used computers and they did not come with any software cd or usb.
I am hoping someone can help us figure out how to go about making this laptop usable.