Receiving error trying to download Win 7 disk from Microsoft.

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  1. Posts : 6
    Windows 7
       #1

    Receiving error trying to download Win 7 disk from Microsoft.


    Hi,

    I received a computer from my company that we will no longer be using. I am responsible for clearing it out and re installing windows. I do not have the disk but I get this message when I go to download it from Microsoft I get this The product key you entered appears to be for software pre-installed by the device manufacturer. Please contact the device manufacturer for software recovery options."

    What does this mean?
      My Computer


  2. Posts : 13,576
    Windows 10 Pro x64
       #2

    You are trying to use an OEM key to download an Iso file from Microsoft, that won`t work.

    And it`s telling you to contact the OEM manufacturer to obtain install media.

    What version of windows do you want ? What bit version ? 32 or 64 ? and what language ?

    I will post the Microsoft link and all you`ll have to do is click on the link for the download to start.

    The sooner you reply the sooner I can post the link.
      My Computer


  3. Posts : 16,160
    7 X64
       #3

    You may want to look for an iso download from HP, Dell. That should activate automatically on your machine.

    You didn't say what kind of key you have. Is it from a sticker on the machine?

    If so, you may also be able to d/l a regular MS iso, use the key, and ( if necessary ) call MS free phone no. to activate.
      My Computers


  4. Posts : 6
    Windows 7
    Thread Starter
       #4

    I am getting the key from the MS sticker on the computer. I do not know what version of windows it is 32 or 24.... is there a way of telling?
      My Computer


  5. Posts : 7,351
    Windows 7 HP 64
       #5

    To see what win 7 version you have, on Explorer, right click on Computer - properties

    Download the downloader tool https://www.heidoc.net/php/Windows%2...Downloader.exe
    Choose win 7 - OEM
      My Computers


  6. Posts : 6
    Windows 7
    Thread Starter
       #6

    Computer has a windows log in screen I can not get past it to find out what version I have.

    I just need to find that out and where I can download the IOS to wipe the computer and start over.
    Last edited by f4ntasy774; 04 Jan 2017 at 21:56.
      My Computer


  7. Posts : 13,576
    Windows 10 Pro x64
       #7

    It`s written right on the sticker. Home Premium, Professional etc

    We will go with 64 bit.

    What`s taking so long ?
    Attached Thumbnails Attached Thumbnails Receiving error trying to download Win 7 disk from Microsoft.-coa-certificate-authenticity.gif  
      My Computer


  8. Posts : 6
    Windows 7
    Thread Starter
       #8

    It says window pro OA I do not see 32 or 64 anywhere

    I have a family and life so this isn't on me 24/7 they are a bit more important
      My Computer


  9. Posts : 13,576
    Windows 10 Pro x64
       #9

    Oh, OK then.
      My Computer


  10. Posts : 6
    Windows 7
    Thread Starter
       #10

    So your not going to help me now?
      My Computer


 
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