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Windows 7: Cannot Delete Original User Account in Refurbished Win 7 Laptop

07 Mar 2017   #1
CAG43

Windows 7 Professional 64-bit SP1
 
 
Cannot Delete Original User Account in Refurbished Win 7 Laptop

I recently purchased an HP 8460p Win 7 Pro 64 bit refurbished laptop that came with Windows already installed and configured to run under User name, hp.
I would like to change the User name to CAG. Therefore, I went to User Accounts then to the Control Panel, clicked on Manage Another Account and created User Account, CAG. Next, I shut down the computer, restarted and signed in under CAG, and when I did this, I found a folder had been created on my System partition for user, CAG with sub accounts.

Next, I clicked on Administrative Tools/Computer Management and under Local Users and Groups I found user, CAG with a path to home folder, C/Users?CAG. Everything seemed cool except that I needed to delete hp. So I copied the contents of hp's sub folders to CAG and tried to delete hp. When I clicked on Delete, I was told I needed Administrative Rights to delete the folder. That was over one week ago. I am still trying to obtain the Administrative right to delete hp.
Can anyone help me?


My System SpecsSystem Spec
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07 Mar 2017   #2
samuria

win 8 32 bit
 
 

Welcome to the forum you will have to take ownership of the folder and sub folders did you delete the actual account as that normally gives an option to delete files.Are you sure the new account is administrator before you get into trouble
My System SpecsSystem Spec
07 Mar 2017   #3
Megahertz07

Windows 7 HP 64
 
 

The way to delete an account is to go to Control Panel\All Control Panel Items\User Accounts\Manage Accounts click on your account than mange another accout select Hp and delete - delete files
My System SpecsSystem Spec
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07 Mar 2017   #4
CAG43

Windows 7 Professional 64-bit SP1
 
 

Quote   Quote: Originally Posted by samuria View Post
Welcome to the forum you will have to take ownership of the folder and sub folders did you delete the actual account as that normally gives an option to delete files.Are you sure the new account is administrator before you get into trouble
I did all of the above and when I start up the computer, it reverts back to the original owner.
CAG43
My System SpecsSystem Spec
07 Mar 2017   #5
Megahertz07

Windows 7 HP 64
 
 

As you'll never know what has been installed on a refurbished computer, I'll suggest you to do a Factory Recover.
It will format the HDD and load a Windows as it was released from HP.
HP PCs - Performing an HP System Recovery (Windows 7) | HP(R) Customer Support
My System SpecsSystem Spec
07 Mar 2017   #6
RolandJS

Windows 7 Professional 64-bit
 
 

You might have to temporarily activate the built-in admin acct to gain the power to delete the previous owner's acct.

"I would like to change the User name to CAG." -- renaming the previous owner's account? Or, did you mean creating a new account named CAG? Renaming any account does not change its "root" name.
My System SpecsSystem Spec
08 Mar 2017   #7
Ztruker

Windows 10 Pro X64
 
 

Is the CAG account an Administrator account?
My System SpecsSystem Spec
08 Mar 2017   #8
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Why did you copy the contents of the hp user to your new account ???

I would do as Mega has advised, either do a factory restore if possible, or even better do a clean install, But that would require more work. Finding drivers etc.
My System SpecsSystem Spec
09 Mar 2017   #9
RolandJS

Windows 7 Professional 64-bit
 
 

Quote:
Is the CAG account an Administrator account?
I hope it is, maybe then all the problems can be solved.
My System SpecsSystem Spec
09 Mar 2017   #10
CAG43

Windows 7 Professional 64-bit SP1
 
 

In response to AddRam,
I copied the contents of hp into my user account in hopes that I could then, delete hp.
Also, I was able to make myself the administrator/owner with no problem which is why I cannot understand hp still remaining on the hard drive as Ztrucker asked about.
Thank you so much for your continuing help!
I am determined to get to the bottom of this!
CAG
My System SpecsSystem Spec
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 Cannot Delete Original User Account in Refurbished Win 7 Laptop




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