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Windows 7: Neutral package installation failed (exit code = 0x00003715 (14101))

28 Apr 2017   #1
thrawggon

Windows 7 Pro 64 bit
 
 
Neutral package installation failed (exit code = 0x00003715 (14101))

I am thoroughly fed up with this.
Some 3 weeks ago, ie11 stopped working - it would not load
I have tried reinstalling, deleting and reinstalling several times.
Everytime I get the message saying the install did not complete
The IE11.main file says
Neutral package installation failed (exit code = 0x00003715 (14101))
W7 64bit.
Have checked several time the system and software requirements and they are all ok. Have run the Windows Update repair tool from MS. I always says it finds the service registration is corrupt or missing and repairs it plus problems installing recent updates and says it has repaired WU.
This is the entire IE11.log as it is at present:-
0:00.031: Started: 2017/04/28 (Y/M/D) 21:17:50.294 (local)
00:00.046: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.062: Command line: "C:\Users\HP User\Downloads\IE11-Windows6.1-x64-en-us (3).exe"
00:00.078: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.109: INFO: Previous version of Internet Explorer: 8.0.7601.18715
00:00.109: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.109: INFO: ...and 11.1.0.0...
00:00.109: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.124: INFO: iexplore.exe version check success. Install can proceed.
00:00.124: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.124: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.124: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.140: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.795: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.811: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1F586.tmp\Spelling_en.msu.
00:00.826: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.842: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1F586.tmp\Hyphenation_en.msu.
00:00.842: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:01.544: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:03.447: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:03.775: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1F586.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1F586.tmp\IE11-support\HardwareBlockingList.xml"
00:04.711: INFO: Graphics Device Information: Intel(R) HD Graphics
00:04.711: INFO: Hardware support check succeeded. Installation will continue.
00:04.726: INFO: Windows 7 operating system detected.
00:04.726: INFO: Service pack major: 1
00:04.726: INFO: Service pack minor: 0
00:04.758: INFO: Service pack name: Service Pack 1
00:04.789: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:04.789: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:04.804: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.23714 >= 6.1.7601.21863 (True)
00:04.836: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.23714 >= 6.1.7601.21728 (True)
00:04.851: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.23714 >= 6.1.7601.22045 (True)
00:04.851: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:04.851: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:05.101: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.23496 >= 6.1.7601.22444 (True)
00:05.179: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18939 >= 6.1.7601.18247 (True)
00:09.734: INFO: Waiting for 0 prerequisite downloads.
02:13.146: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
02:13.178: INFO: Waiting for 0 language pack downloads.
02:13.178: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
02:13.334: INFO: No reboot logic message NrApiStart(0), lParam=0x03a327d0 returned 0x00000000.
02:15.377: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
02:15.377: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
02:15.658: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1F586.tmp\IE11-neutral.Downloaded.cab
02:15.845: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F586.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
08:19.702: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
08:19.702: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
08:19.718: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
08:19.718: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
08:19.749: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
08:20.388: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
57:55.686: INFO: Link clicked, opening URL in new window:'http://go.microsoft.com/fwlink/?LinkId=299204'
77:11.498: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
77:11.529: WARNING: Checking version for C:\Program Files (x86)\Internet Explorer\iexplore.exe. The file does not exist.
77:11.654: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
77:11.685: INFO: SQM Upload returned 403
77:12.855: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1F586.tmp
77:12.980: INFO: Unable to remove directory C:\Windows\TEMP\IE1F586.tmp, marking for deletion on reboot.
77:12.980: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.031: Started: 2017/04/28 (Y/M/D) 23:14:55.978 (local)
00:00.031: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.031: Command line: "C:\Users\HP User\Downloads\IE11-Windows6.1-x64-en-us (4).exe"
00:00.031: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.078: INFO: Previous version of Internet Explorer: 8.0.7601.18715
00:00.078: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.078: INFO: ...and 11.1.0.0...
00:00.078: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.078: INFO: iexplore.exe version check success. Install can proceed.
00:00.078: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.078: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.078: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.093: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:05.382: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:05.382: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1E668.tmp\Spelling_en.msu.
00:05.382: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:05.382: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1E668.tmp\Hyphenation_en.msu.
00:05.382: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:06.052: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:09.718: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:10.093: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1E668.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1E668.tmp\IE11-support\HardwareBlockingList.xml"
00:10.842: INFO: Graphics Device Information: Intel(R) HD Graphics
00:10.842: INFO: Hardware support check succeeded. Installation will continue.
00:10.842: INFO: Windows 7 operating system detected.
00:10.842: INFO: Service pack major: 1
00:10.842: INFO: Service pack minor: 0
00:10.842: INFO: Service pack name: Service Pack 1
00:10.873: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:10.920: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:10.920: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.23714 >= 6.1.7601.21863 (True)
00:10.966: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.23714 >= 6.1.7601.21728 (True)
00:10.982: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.23714 >= 6.1.7601.22045 (True)
00:10.998: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:10.998: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:11.091: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.23496 >= 6.1.7601.22444 (True)
00:11.185: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18939 >= 6.1.7601.18247 (True)
00:51.199: ERROR: WMI query for Hotfixes timed out. Query string: 'Select HotFixID from Win32_QuickFixEngineering WHERE HotFixID="KB2729094"' Error: 0x00040004 (262148).
00:51.308: INFO: IE Setup prerequisite package for KB2729094 included: C:\Windows\TEMP\IE1E668.tmp\KB2729094_amd64.cab
00:51.308: INFO: IE Setup prerequisite package for KB2729094 included: C:\Windows\TEMP\IE1E668.tmp\KB2729094_amd64.cab
00:51.308: INFO: A local copy of the KB2729094 installation package has been copied to KB2729094_amd64.MSU.
05:28.663: INFO: Waiting for 1 prerequisite downloads.
05:28.709: INFO: Prerequisite download processes have completed. Starting Installation of 1 prerequisites.
05:28.865: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1E668.tmp\KB2729094_amd64.cab /quiet /norestart
06:17.085: INFO: Process exit code 0x00000000 (0) [The operation completed successfully. ]
06:17.179: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
06:17.179: INFO: Waiting for 0 language pack downloads.
06:17.179: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
06:17.350: INFO: No reboot logic message NrApiStart(0), lParam=0x000b27d0 returned 0x00000000.
06:26.632: INFO: No reboot logic message NrApiScan(1), lParam=0x00000000 returned 0x00000000.
40:51.212: INFO: No reboot logic message NrApiDecisionDialog(2), lParam=0x00000000 returned 0x00000000.
40:57.780: INFO: No reboot logic message NrApiPreInstall(3), lParam=0x80070005 returned 0x00000000.
40:57.780: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000000 returned 0x00000014.
40:57.780: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1E668.tmp\IE11-neutral.Downloaded.cab
40:57.811: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1E668.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
45:43.667: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
45:43.698: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
45:43.714: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
45:48.940: INFO: No reboot logic message NrApiPostInstall(8), lParam=0x00000000 returned 0x00000000.
45:49.080: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
45:49.361: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
45:49.377: INFO: Waiting for Active Setup to complete.
45:49.720: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
45:54.759: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
45:59.891: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
46:04.899: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
46:09.907: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
46:15.991: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
52:34.184: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
52:34.262: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
52:34.340: INFO: SQM Upload returned 403
52:35.744: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1E668.tmp
52:35.837: INFO: Unable to remove directory C:\Windows\TEMP\IE1E668.tmp, marking for deletion on reboot.
52:35.837: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.031: Started: 2017/04/29 (Y/M/D) 03:44:56.988 (local)
00:00.031: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.031: Command line: "C:\Users\HP User\Downloads\IE11-Windows6.1-x64-en-us (5).exe"
00:00.031: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.047: INFO: Previous version of Internet Explorer: 8.0.7601.18715
00:00.047: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.047: INFO: ...and 11.1.0.0...
00:00.094: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.140: INFO: iexplore.exe version check success. Install can proceed.
00:00.140: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.140: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.140: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.156: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:01.092: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:01.108: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1D2D9.tmp\Spelling_en.msu.
00:01.139: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.139: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1D2D9.tmp\Hyphenation_en.msu.
00:01.170: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:02.028: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:04.087: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:04.368: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1D2D9.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1D2D9.tmp\IE11-support\HardwareBlockingList.xml"
00:05.522: INFO: Graphics Device Information: Intel(R) HD Graphics
00:05.538: INFO: Hardware support check succeeded. Installation will continue.
00:05.538: INFO: Windows 7 operating system detected.
00:05.538: INFO: Service pack major: 1
00:05.538: INFO: Service pack minor: 0
00:05.538: INFO: Service pack name: Service Pack 1
00:05.585: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:05.585: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:05.600: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.23714 >= 6.1.7601.21863 (True)
00:05.632: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.23714 >= 6.1.7601.21728 (True)
00:05.632: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.23714 >= 6.1.7601.22045 (True)
00:05.647: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:05.663: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:05.881: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.23496 >= 6.1.7601.22444 (True)
00:05.944: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18939 >= 6.1.7601.18247 (True)
00:30.295: INFO: Waiting for 0 prerequisite downloads.
00:32.589: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:32.589: INFO: Waiting for 0 language pack downloads.
00:32.589: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:32.776: INFO: No reboot logic message NrApiStart(0), lParam=0x035f27d0 returned 0x00000000.
00:35.631: INFO: No reboot logic message NrApiScan(1), lParam=0x00000000 returned 0x00000000.
00:41.824: INFO: No reboot logic message NrApiDecisionDialog(2), lParam=0x00000000 returned 0x00000000.
00:50.451: INFO: No reboot logic message NrApiPreInstall(3), lParam=0x80070005 returned 0x00000000.
00:50.451: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000000 returned 0x00000014.
00:50.451: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1D2D9.tmp\IE11-neutral.Downloaded.cab
00:51.106: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1D2D9.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
03:29.213: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
03:29.244: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
03:29.244: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
03:34.299: INFO: No reboot logic message NrApiPostInstall(8), lParam=0x00000000 returned 0x00000000.
03:34.299: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
03:34.377: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
03:34.392: INFO: Waiting for Active Setup to complete.
03:34.423: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
03:39.431: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
03:44.454: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
03:49.462: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
03:54.470: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
03:59.711: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
04:07.043: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
04:07.043: WARNING: Checking version for C:\Program Files (x86)\Internet Explorer\iexplore.exe. The file does not exist.
04:07.246: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
04:07.262: INFO: SQM Upload returned 403
04:08.213: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1D2D9.tmp
04:08.525: INFO: Unable to remove directory C:\Windows\TEMP\IE1D2D9.tmp, marking for deletion on reboot.
04:08.541: INFO: Released Internet Explorer Installer Mutex
CAN ANYONE HELP. i COULD USE FIREFOX OR CHROME BUT 1) SOMETHING IS WRONG AND NEEDS FIXING AND B)I DON'T SEE WHY I SHOULD WHEN IE11 IS SUPPOSED TO PART OF W7.


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 Neutral package installation failed (exit code = 0x00003715 (14101))




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