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Windows 7: No Mouse Pointer on Install

30 Sep 2017   #1
ESL

Windows 7 Professional x64
 
 
No Mouse Pointer on Install

Hi, guys.

I have a puzzling problem. I've been using the same install DVD for Windows 7 (one I made from an ISO) for years now, and have never run across this problem until now. When I boot from the DVD to install Windows 7, on the first installation screen there is no mouse pointer, so I am unable to proceed with the install. How do I get around this? I'm using the same hardware (mouse, etc.) that I've always used, so I don't get why this is happening. Please shed some light into this. Thank you.

Jim


My System SpecsSystem Spec
.
30 Sep 2017   #2
Brink

64-bit Windows 10 Pro
 
 

Hello Jim, :)

As a workaround for now, are you able to use the Tab or arrow keys to highlight what you want, and press Enter to select it?
My System SpecsSystem Spec
30 Sep 2017   #3
ESL

Windows 7 Professional x64
 
 

Hello, Brink. Thank you for your reply. No. It's like the keyboard is dead as well as the mouse.
My System SpecsSystem Spec
.

30 Sep 2017   #4
Brink

64-bit Windows 10 Pro
 
 

If this is a USB mouse and keyboard, check you BIOS settings to make sure that you have them enabled at boot.

In addition, if you're using a USB hub, see if they may work when they are connected directly to a USB port on the back of the motherboard.

If all else fails, do you have an old PS2 mouse/keyboard to use until Windows is installed?
My System SpecsSystem Spec
30 Sep 2017   #5
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Any chance you're plugged into a usb3 or 3.1 port instead of a usb 2.0 port for both devices ?
Win-7 installer does not have 3.0 or 3.1 drivers.
What type of board and cpu are you installing on ?
My System SpecsSystem Spec
01 Oct 2017   #6
Megahertz07

Windows 7 HP 64
 
 

Is fast boot enabled?
Fast boot disable USB till it has finished booting.

Mike already asked and it's important: Is the hardware the one in your profile?
My System SpecsSystem Spec
01 Oct 2017   #7
ESL

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Brink View Post
If this is a USB mouse and keyboard, check you BIOS settings to make sure that you have them enabled at boot.

In addition, if you're using a USB hub, see if they may work when they are connected directly to a USB port on the back of the motherboard.

If all else fails, do you have an old PS2 mouse/keyboard to use until Windows is installed?
Thank you for your reply, Brink. The USB ports are all enabled. See the attached photo. As for a PS2 mouse/keyboard, unfortunately my computer only has USB ports, no PS2.

Jim


Attached Thumbnails
No Mouse Pointer on Install-pa011049.jpg  
My System SpecsSystem Spec
01 Oct 2017   #8
ESL

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by ThrashZone View Post
Hi,
Any chance you're plugged into a usb3 or 3.1 port instead of a usb 2.0 port for both devices ?
Win-7 installer does not have 3.0 or 3.1 drivers.
What type of board and cpu are you installing on ?
No. The mouse and keyboard are both plugged into USB 2.0 ports in the back of the PC. The only USB 3.0 ports I have are in the front and they aren't being used. The processor is an Intel Core i7-4790 CPU @ 3.60GHz (Haswell). The motherboard is a Dell Lynx Point Z87.
My System SpecsSystem Spec
01 Oct 2017   #9
ESL

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Megahertz07 View Post
Is fast boot enabled?
Fast boot disable USB till it has finished booting.

Mike already asked and it's important: Is the hardware the one in your profile?
Fast boot is not enabled. The hardware is the one in my profile, yes.
My System SpecsSystem Spec
01 Oct 2017   #10
Megahertz07

Windows 7 HP 64
 
 

Is your mouse and / or keyboard attached to a USB 2.0 (black) port?
If it's on a USB 3.x port it won't work as Win 7 installation disk don't have the drivers for them.
My System SpecsSystem Spec
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 No Mouse Pointer on Install




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