Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: PC Lock Up When Resuming From Sleep . . .

14 Nov 2017   #1
dumfy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
PC Lock Up When Resuming From Sleep . . .

Hello,

I'm dual booting Win 7 and Win 10, but have a problem with Win 7 where more often than not, it locks when resuming from Sleep and I have to reboot. Win 10 doesn't suffer from this.

I prefer Win 7 over 10 to be honest so am trying to stick with it for now. However, I wanted to be able to use Bit Locker on Win 7, so upgraded to Win 7 Ultimate. I can't remember having this issue with Win 7 Home.

At present, I have clean installed Ultimate with nothing on it apart from MS Security Essentials and a Renesas USB 3.0 driver for my expansion USB 3 board. The PC still locks coming out of sleep. I have uninstalled both the USB driver and MS Security Essentials - and it still locks - so Win 7 is completely bare bones.

I'm beginning to think it maybe a Windows Update that's the issue?

This maybe a needle in a haystack to try and find from what I've read concerning power issues, but is there a program or such I can run that will point me in the right direction as to what I causing the lock up.

I had disabled Hibernation as well, but the fault persists with Sleep. I've not tested it for long enough to see if it hangs with Hibernation as well.

Any ideas what I could try please?

With many thanks

Dumfy


My System SpecsSystem Spec
.
14 Nov 2017   #2
Megahertz07

Windows 7 HP 64
 
 

I had same problem (on a Intel MB) that was fixed with a BIOS update but it doesn't seems to be your case as you said that Win 7 HP worked fine.

Open Device manager to see if all drivers are installed and there is no yellow alerts.
My System SpecsSystem Spec
14 Nov 2017   #3
dumfy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Megahertz07 View Post
I had same problem (on a Intel MB) that was fixed with a BIOS update but it doesn't seems to be your case as you said that Win 7 HP worked fine.

Open Device manager to see if all drivers are installed and there is no yellow alerts.
Thanks Megahertz07

Indeed - Windows 7 HP worked fine, but I am on an AMD chip and mobo, but that shouldn't make a difference I guess.

I checked Device Manager and there was a yellow alert, but tat was because I hadn't installed the required USB 3 driver . . .
My System SpecsSystem Spec
.

14 Nov 2017   #4
Megahertz07

Windows 7 HP 64
 
 

If you want to wake up by mouse or keyboard that is connected on a USB port you must have all USB drivers installed as USB hardware is on the chipset and use same driver. Give it a try.
My System SpecsSystem Spec
14 Nov 2017   #5
dumfy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

All USB drivers installed. USB 3 drivers installed from the CD that came with the expansion board. I now have no alerts in Device Manager. System still locks up with Win 7 Ultimate, but not Win 10.

It doesn't lock up every time though - just once in every three perhaps.
My System SpecsSystem Spec
14 Nov 2017   #6
Megahertz07

Windows 7 HP 64
 
 

What BIOS version you have?
Latest is F8N (beta) so I would update to F7
http://download.gigabyte.us/FileList...xt-ud5p_f7.exe

Extract BIOS to a USB flash drive. Use BIOS update function. Enter BIOS and hit F8 Quick Flash.

Page 37 http://download1.gigabyte.us/Files/M...fxt-ud5p_e.pdf
My System SpecsSystem Spec
15 Nov 2017   #7
dumfy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Have just installed Piriform Speccy to tell me my full system details and according to the report, my BIOS is already F8n. I remember updating it a while ago now.

Should I be OK with this version as I've been running on it since I can't remember when . .
My System SpecsSystem Spec
15 Nov 2017   #8
Megahertz07

Windows 7 HP 64
 
 

AMD has a driver update software. AMD Driver Autodetect

Download Drivers

As you said that Win 10 works well it can be that a chipset driver update will fix the problem.
My System SpecsSystem Spec
15 Nov 2017   #9
dumfy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Megahertz07 View Post
AMD has a driver update software. AMD Driver Autodetect

Download Drivers

As you said that Win 10 works well it can be that a chipset driver update will fix the problem.
Thanks for the links & your suggestion made sense. Installed & run AMD Driver Autodetect & installed/updated Catalyst and drivers. Had hopes this was the answer as for the first time, Windows Update managed to update and install an AMD driver where it always failed before.

Sadly, the PC still locks up when waking from sleep. Not sure if this helps, but the wireless keyboard and mouse are non responsive and there is a red cross covering the network icon in the system tray. Have also tried connecting the wireless mouse/keyboard to different USBs and also disconnecting them and just using power button to sleep and wake PC - still locks up. .
My System SpecsSystem Spec
16 Nov 2017   #10
Megahertz07

Windows 7 HP 64
 
 

Open Control Panel\All Control Panel Items\Power Options - Change plan settings - Change advanced settings - and set USB to disabled suspend and LAN / Wireless to maximum performance.
My System SpecsSystem Spec
Reply

 PC Lock Up When Resuming From Sleep . . .




Thread Tools




Similar help and support threads
Thread Forum
BSOD while resuming from sleep, or not resuming from sleep at all
My system was never able to resume from sleep. Tried several things, BIOS settings, settings for power management etc. Thought it could be related to recovery software or other installed drivers etc. But now: I replaced my harddisk with a SSD, did a fresh install of W7 Ultimate 64. Removed all...
BSOD Help and Support
Keyboard not resuming pc from sleep
hi all:) i have installed a usb pci card and the keyboard that i have plugged into it does not wake the pc from sleep i have checked the settings in device manager and thats set to allow it to turn pc on ,what are the right settings in power management to use i have defult at the moment? or are...
Hardware & Devices
Delay resuming from sleep
Well when you put you PC to sleep, its meant to instant resume, right? Well not for me. I had problems with my PC freezing from sleep, however i think its fix (Not quite sure) Anyway back to my issue.. So i press the power Button to wake my PC up, and Loads my Gigabyte screen and some other...
Performance & Maintenance
windows not resuming after sleep
Hi all, I am not able to resume widows 7 (64 bit) from sleep. The screen is just blank, i think the PC has crashed as the caps lock button does turn the light on the keyboard, but there is no BSOD files. My set up is ASUS M3N78-VM onboard Nvidia geforce 8200 AMD tripple core Windows 7 64...
BSOD Help and Support
Resuming from sleep...
...will not connect me back to internet. It just says unidentified network and no internet access, solution is to disable and enable my adapter but it gets quite annoying. I've noticed this before on my bro's laptop but solution to stop it from happening was never found. I got asus P5Q-Pro...
Network & Sharing


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:11.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App