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Windows 7: Can not get anything to work after a new install.

1 Week Ago   #1
okwrangler2003

Windows 7 32 bit
 
 
Can not get anything to work after a new install.

I bought a Compact CQ57 with the hard drive wiped. I sent the computer to Computer Surgeons and they installed the original Windows 7 on it. But I can not get anything to work.

Please be very specific because I a not very computer literate.

Thank you



My System SpecsSystem Spec
.
1 Week Ago   #2
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Computer Surgeons

Take it back and show them nothing works.
My System SpecsSystem Spec
1 Week Ago   #3
okwrangler2003

Windows 7 32 bit
 
 

I called Computer Surgeons and they explained that they are contractors for HP and the only thing they can do is re-install the original Windows 7 operating system.

Thank you
My System SpecsSystem Spec
.

1 Week Ago   #4
samuria

win 8 32 bit
 
 

What doesnt work explain can you get on the internet load programs install software?
My System SpecsSystem Spec
1 Week Ago   #5
okwrangler2003

Windows 7 32 bit
 
 

If I fight with it I can get MSN to come up. But if I type in anything, Yahoo Mail, I get a notice that that site has security issues and it locks the computer. I can not get anything to come up.
My System SpecsSystem Spec
1 Week Ago   #6
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Unless you want to clean install Windows 7 yourself, then I would call HP and see if they have Recovery CD's or DVD you can buy.

Clean Install Windows 7 - Windows 7 Help Forums

Contact HP Customer Support | HP® Customer Support

If you paid these "Computer Surgeons" then I don`t understand why they won`t help you.

Maybe they didn't install all the proper drivers. (Highly unlikely)

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
My System SpecsSystem Spec
1 Week Ago   #7
samuria

win 8 32 bit
 
 

Check you date time as that can give the problem if its wrong
My System SpecsSystem Spec
1 Week Ago   #8
okwrangler2003

Windows 7 32 bit
 
 

Yes, this is a clean install.

I called HP for installation discs and they told me to contact Computer Sugeons and L could buy new installation. I bought the new discs. I tried to install it but they wouldn't work. I called Computer Surgeons and they saif\d to send my computer to them. sent my computer to them and they said that they had no problems installing Windows 7. But I can not get onto the internet with it. I called them and they said that all they do is re-install the operating system

Thank you
My System SpecsSystem Spec
1 Week Ago   #9
okwrangler2003

Windows 7 32 bit
 
 

Before I replied I decided to check the date and time on that computer. And I hadn't updated it. I did set the date and time but that did not seem to make any difference.

Thank you for writing.
My System SpecsSystem Spec
1 Week Ago   #10
samuria

win 8 32 bit
 
 

If you can't get on the internet open a cmd prompt then type ipconfig /all post results so we can see
My System SpecsSystem Spec
Reply

 Can not get anything to work after a new install.




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