Can not get anything to work after a new install.

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  1. Posts : 52
    Windows 7 32 bit
       #1

    Can not get anything to work after a new install.


    I bought a Compact CQ57 with the hard drive wiped. I sent the computer to Computer Surgeons and they installed the original Windows 7 on it. But I can not get anything to work.

    Please be very specific because I a not very computer literate.

    Thank you
      My Computer


  2. Posts : 13,576
    Windows 10 Pro x64
       #2

    Computer Surgeons

    Take it back and show them nothing works.
      My Computer


  3. Posts : 52
    Windows 7 32 bit
    Thread Starter
       #3

    I called Computer Surgeons and they explained that they are contractors for HP and the only thing they can do is re-install the original Windows 7 operating system.

    Thank you
      My Computer


  4. Posts : 3,785
    win 8 32 bit
       #4

    What doesnt work explain can you get on the internet load programs install software?
      My Computer


  5. Posts : 52
    Windows 7 32 bit
    Thread Starter
       #5

    If I fight with it I can get MSN to come up. But if I type in anything, Yahoo Mail, I get a notice that that site has security issues and it locks the computer. I can not get anything to come up.
      My Computer


  6. Posts : 13,576
    Windows 10 Pro x64
       #6

    Unless you want to clean install Windows 7 yourself, then I would call HP and see if they have Recovery CD's or DVD you can buy.

    Clean Install Windows 7 - Windows 7 Help Forums

    Contact HP Customer Support | HP® Customer Support

    If you paid these "Computer Surgeons" then I don`t understand why they won`t help you.

    Maybe they didn't install all the proper drivers. (Highly unlikely)

    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
      My Computer


  7. Posts : 3,785
    win 8 32 bit
       #7

    Check you date time as that can give the problem if its wrong
      My Computer


  8. Posts : 52
    Windows 7 32 bit
    Thread Starter
       #8

    Yes, this is a clean install.

    I called HP for installation discs and they told me to contact Computer Sugeons and L could buy new installation. I bought the new discs. I tried to install it but they wouldn't work. I called Computer Surgeons and they saif\d to send my computer to them. sent my computer to them and they said that they had no problems installing Windows 7. But I can not get onto the internet with it. I called them and they said that all they do is re-install the operating system

    Thank you
      My Computer


  9. Posts : 52
    Windows 7 32 bit
    Thread Starter
       #9

    Before I replied I decided to check the date and time on that computer. And I hadn't updated it. I did set the date and time but that did not seem to make any difference.

    Thank you for writing.
      My Computer


  10. Posts : 3,785
    win 8 32 bit
       #10

    If you can't get on the internet open a cmd prompt then type ipconfig /all post results so we can see
      My Computer


 
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