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Windows 7: imapi4.ax probem (need help)

10 May 2018   #11
dinonik

Windows 7 32 bit
 
 

Quote   Quote: Originally Posted by Snick View Post
Hi dinonik,
Welcome to SevenForums!

Click
Searchbox: type
cmd
right-click it > choose run as administrator
copy and paste with mouse
sfc /scannow
press enter
You may have to run it more than once to replace/repair missing DLL.

If you still receive error
run
SURT Tool
when it completes post CheckSUR.log located at:
C:\Windows\Logs\CBS

Answer, first I try sfc /scannow few times but nothing,
Second when I start SURT Tool I get this message
Don't know what to do.
Help




Attached Images
imapi4.ax probem (need help)-image2.jpg 
My System SpecsSystem Spec
.
10 May 2018   #12
dinonik

Windows 7 32 bit
 
 

Quote   Quote: Originally Posted by Paul Black View Post
Hi dinonik, welcome to Seven Forums,

The System File Checker (SFC) is a utility in Windows that allows users to scan for corruptions in Windows system files and restore/repair corrupted files.

Do the following and only do what is highlighted in bold.

[1] Click Start.
[2] Click All Programs > Accessories > Right Click Command Prompt > Click Run As Administrattor.
[3] Copy & Paste (using the mouse) sfc /scannow into the Command Prompt where the cursor is flashing.
[4] Press Enter.
[5] Wait for it to finish.
[6] You may have to run this more than ONCE.

I hope this helps!
Try that several time, no use.
Don't know where to look anymore.
Any Tips, Help.
My System SpecsSystem Spec
10 May 2018   #13
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

No problem dinonik, I am more than willing to walk you through the process of repairing your computer.
Great job by the way!
Have you run Malwarebytes recently? If not, do so, you most likely are infected with a virus. Delete what it finds. Malwarebytes creates a log, a record of what it finds deletes, etc. If Malwarebytes did find viruses, etc., I would like you to post the log. The log will indicate what Malwarebytes has done (the particulars of what the infections were/are and if Malwarebytes successfully removed them). The log is located at:

C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware

imapi4.ax probem (need help)-untitled.png
imapi4.ax probem (need help)-untitled1.png

Copy and paste: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware into the searchbox:
Search Programs and files

Click on Malwarebytes Anti-Malware, copy and paste the Log folder to your Desktop
To attach the logs to your post, click on Go Advanced, click on Manage Attachments, click on top Browse, click on Desktop, type Logs in the File name: searchbox , the Logs folder should appear in the dropdown menu, select it, click OK, click on Upload, then Close Window. You will see the Log folder above Manage Attachments.

On another post, OP (individual requesting assistance) had issue with same error. OP had a Trojan virus, which Malwarebytes removed. I didn't suggest that you run Malwarebytes as you indicated you already have it.

sfc /scannow is a system file checker. It scans your system for missing or corrupt system files. imapi4.ax.is a system file, located in the Main .dll (dynamic link library) folder.

Quite often a virus will disable Microsoft services, such as Background Intelligent Transfer Service [BITS] and the Windows Modules Installer Service. Those are programs that Windows uses to locate, download and install Updates. The error code you posted indicates that Window Update is not running.



My System SpecsSystem Spec
.

10 May 2018   #14
dinonik

Windows 7 32 bit
 
 

Quote   Quote: Originally Posted by Snick View Post
No problem dinonik,

Have you run Malwarebytes recently? If not, do so, you may be infected with a virus. It it finds something, post a screenshot, like you did with the error messages & delete what it finds. Great job by the way!


On another post, OP (individual requesting assistance) had issue with same error. OP had a Trojan virus, which Malwarebytes removed. I didn't suggest that you run Malwarebytes as you indicated you already have it.

sfc /scannow is a system file checker. It scans your system for missing or corrupt system files. imapi4.ax. Again, if it didn't run and complete, you may have a virus.

Quite often a virus will disable Microsoft services, such as Background Intelligent Transfer Service [BITS] and the Windows Modules Installer Service. Those are programs that Windows uses to locate, download and install Updates.
That's first I have done, also try few other anti viruses tools but nothing.
I try HitmanPro and some other recommended on this post, nothing.
Don't know what to do.
Any other tips-help.

thx
My System SpecsSystem Spec
10 May 2018   #15
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

Great first step by you, running Malwarebytes!
I have no problem with doing what it takes, and I have patience, see post footer 1st sentence, to correct your issue.

Yes, we can attempt to start the programs that your computer uses to run Window Update. I have to take my Father to his Doctor's appointment in a few minutes. I'll be back online after and walk you through the process, if you have problems.
Here's instruction on how to start Windows Update service.
Fix Windows 7 Update Error Code 0x80070422 - Help Desk Geek
Googling is an excellent way to obtain information and locate videos on most any subject, as you most likely already know!

Nic
My System SpecsSystem Spec
10 May 2018   #16
dinonik

Windows 7 32 bit
 
 

Thanks all for help, I think I have resolve problem, it was viruses.
I upgrade my Malwarebyte to last version 3.5.1 and this version find some viruses and clean all.
For now looks OK,
Thanks all for help.

:)
My System SpecsSystem Spec
10 May 2018   #17
Snick

Win 10 x64, Linux Lite, Win 7 x64, BlackArch, Kali, VMWare Workstation Player, OpenVPN
 
 

Awesome News!
Always a prudent idea to install the latest virus definitions for Malwarebytes. Malwarebytes is one of the best malware scanners on the market!

Would you post the Malwarebytes log, following aforementioned instructions, so I can have a look see at the specifics of your infection? I'm studying advanced virus removal and info would be most valuable!

Run sfc \scannow again, to replace your missing imapi4.ax dll file. May have to run it a few times to replace that file. If it doesn't SURT tool will indicate that.

Did you watch the video and check to see that WinUpdate services are set properly? Did you try manually running WinUpdate to see if it functions correctly?

If you would, run SURT tool, logs are temporary, i.e., they are only there for a short period of time, in the CBS folder.

C:\Windows\Logs\CBS

Again, if you copy paste C:\Windows\Logs\CBS into searchbox you will see the CheckSUR.log.

If you double click on it, it opens in Notepad. If you see that there are errors, i.e. missing or corrupt files, post the log and I'll see if I have the missing files in my 400,000, cat, mum, and manifest repository & provide the files, & instruction how to replace/repair them.

SURT (system update readiness tool) checks for the aforementioned file status, registry entries, etc., creates CheckSUR.log & CheckSUR.persist.log, but as I stated, they are temporary files.

Irregardless, please post again and indicate your findings.

Nic
My System SpecsSystem Spec
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 imapi4.ax probem (need help)




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