Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Installer recognizes Windows 7 as Windows xp

4 Weeks Ago   #1
Alemantico

windows 7 Professional SP 1
 
 
Installer recognizes Windows 7 as Windows xp

Dear Community,


after an entire day research on the web, I feel so desperate for a solution! Even I don't know, if I will be heard, my next try, before contacting microsoft directly is my hope to find a solution through you here on the forum. This is the situation:
I'm trying to install Esko DeskPack 16.1.1.117 for Adobe Illustrator CC 2017 (already installed), and right at the beginning I'm getting on the installer system check I'm getting the message "Product software requires at least Windows 7 or Windows Server 2008 R2" (Screenshot). Why on earth the installer does misinterpret my windows 7 as a windows xp version? On my other Notebook (also with the same win 7 CD installed) I could run the setup witout any issues. I searched the entire web, but could not find any treat about that.


Any useful hint would be very appreciated!


Thank you in advance!




Attached Images
Installer recognizes Windows 7 as Windows xp-screenshot_win7-not-win-xp.jpg 
My System SpecsSystem Spec
.
4 Weeks Ago   #2
mrjimphelps

Linux Mint 18.2 xfce 64-bit (VMWare host) / Windows 8.1 Pro 32-bit (VMWare guest)
 
 

You could try installing the program using Compatibility Mode. Compatibility Mode is a way to make a program think you are running a different version of Windows than you actually are, so that it will install or run with the actual installed version of Windows. Compatibility Mode was first introduced to allow a program to run with a newer version of Windows than existed when the program was written. You may be able to use it to make the program think you are running Windows 7 rather than XP. In other words, since your program doesn't get the correct version information when you install the program straight-up, perhaps Compatibility Mode will get it the correct version information.

Hopefully you can tell it to say "Windows 7"; since you are actually running Windows 7, "Windows 7" might not be an option. But it's worth a try.

Here is some information about Compatibility Mode:

https://support.microsoft.com/en-us/...#1TC=windows-7
My System SpecsSystem Spec
4 Weeks Ago   #3
Alemantico

windows 7 Professional SP 1
 
 

Hey, thank you so much for your quick reply! I just tried, but it still throwing me Win xp sp 2. I wonder why that is happening?

best regards!


Attached Images
Installer recognizes Windows 7 as Windows xp-screenshot_compatility-mode.jpg 
My System SpecsSystem Spec
.

4 Weeks Ago   #4
Alemantico

windows 7 Professional SP 1
 
 

And when 'I run the program under this compatibility mode, I'm getting the same error message as I mentioned in my first post
My System SpecsSystem Spec
4 Weeks Ago   #5
Megahertz07

Windows 7 HP 64
 
 

On the desktop or on Explorer, right click on my computer and launch properties. Does it show as Win 7 and is it SP1?
My System SpecsSystem Spec
4 Weeks Ago   #6
Alemantico

windows 7 Professional SP 1
 
 

Hi Megahert07,
its showing win 7 (screenshot)


Attached Images
Installer recognizes Windows 7 as Windows xp-screenshot_win7.jpg 
My System SpecsSystem Spec
4 Weeks Ago   #7
Megahertz07

Windows 7 HP 64
 
 

Not sure if it will work but try to install under safe mode.
My System SpecsSystem Spec
4 Weeks Ago   #8
Alemantico

windows 7 Professional SP 1
 
 

hey, that' sounds like a very good idea! I'll try that and let you know! thank you!
My System SpecsSystem Spec
4 Weeks Ago   #9
Alemantico

windows 7 Professional SP 1
 
 

Hi Megahertz07, you are my man of the day :) !!! This time the installation really worked like a charm ! And I learned something new, what to try if next I'm getting confronted with a similar issue Anyway, I still wonder, what could've caused such an error? Thank you all for digging into it! You're amazing !
Have a wonderful day!!!
My System SpecsSystem Spec
4 Weeks Ago   #10
Megahertz07

Windows 7 HP 64
 
 

Glad you succeeded.

Please mark this thread as solved.
My System SpecsSystem Spec
Reply

 Installer recognizes Windows 7 as Windows xp




Thread Tools




Similar help and support threads
Thread Forum
Windows 7 only recognizes 2 of 3 hard disks
Hi, I just built a new computer. I have three hard disks: a OCZ 60G SSD for boots and windows and 2 WD 1TB HDD Caviar Black & Green (not in RAID). I had some trouble getting my BIOS to recognize my SSD, but three BIOS updates and a cable readjustment later and it is working (because I am...
Hardware & Devices
Windows 7 64 bit suddenly only recognizes one core.
Hey everyone i am new here, at all other forums they tought this question is nonsense :( I have a weird problem with my laptop. my laptop is a dell latitude d630 with an intel core 2 duo T7300 cpu it is a dual core cpu but since 2 days my computer runs slower. i didn't understand.
Hardware & Devices
Deleting of Windows Installer Cache (C:\Windows\Installer\) Files
Windows Installer Cache, the c:\windows\installer folder by default, is used to store important files for applications installed using the MSI Windows Installer technology and should not be deleted manually. More...
News
Windows recognizes harddrive, cannot read
As I posted here: https://www.sevenforums.com/installation-setup/205483-ubuntu-kills-comp-grub-reset-screen-only-shows.html I partitioned my external harddrive via ubuntu to run ubuntu. Back on windows, my harddrive isn't read in my computer but it shows in device manager. How can i access this? ...
Hardware & Devices
Windows 7 x64 only recognizes 6 out of 8 gb ram
Here are my specs: ASUS P6T X58 ATX LGA1366 DDR3 3PCI-E16 PCI-E1 2PCI CrossFire SLI SATA2 GBLAN Motherboard Intel i7 930 ATI Radeon HD5770 850MHz 1GB GDDR5 4.8GHz Western Digital Caviar Blue SE16 640GB SATA2 7200RPM 16MB Corsair TX750W 750W Corsair CMP8GX3M4A1600C8 Dominator 8GB 4X2GB...
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:32.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App