Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 installation error: 'The computer restarted unexpectedly...'

4 Weeks Ago   #1
Benedict2468

Windows 7 Ultimate 64-bit
 
 
Windows 7 installation error: 'The computer restarted unexpectedly...'

'Windows Installation cannot proceed' - error during windows 7 installation.

Everything was going very well indeed with my 'Windows 7 Ultimate 64-Bit SP1' installation until:
After the first reboot during the installation process, during the 'setup is starting services' screen, everything seems to suddenly 'crash', and an error message pops up saying:

'The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation.'

I went round in a circle with this, trying everything I could think of. I treid striping the pc to its' skeletal mainframe, removing all but the last 2GB of RAM, and even trying the install on a different HDD, but every time, I would receive the same error message...

------------------------SOLUTION------------------------


Yes, so I'm answering my own question, but I thought I might as well post this anyway, so that others may benefit from it if they happen to have the same problem as me...

To fix this issue, you must do one of the following 3 things. Do them in the order that they are specified here. If method 1 works for you, then stop there; if it does not, then proceed to method 2. If method 2 works for you (it worked for me) then stop there, but if it doesn't, the proceed to method 3. Oh, and if method 3 doesn't work for you, then maybe you should reconsider your life choices...

1) This is the most simple of the three solutions. Sometimes during a windows installation, the administrator account gets disabled. To fix this, you will need to:
i) On the error message screen, press shift and F10 (to open command prompt)
ii) Type: net user administrator /active:yes (and press enter)
iii) Type: net user administrator mypass (and press enter)
iv) Exit the command prompt and press the 'x' at the top to exit the error message window. Setup should now continue.

2) If that didn't work, then do the following:
i) On the error message screen, press shift and F10 (to open the command prompt)
ii) The default directory should be set to '%windir%\system32', but if you don't understand that, then all you need to know is that the bottom line of the command prompt should say: 'C:\Windows\System32>'. You will have to change this directory to '%windir%\system32\oobe'. To do this, type the following in the command prompt, then press enter: cd oobe. Underneath the line where you just typed this, a new line should appear. This new line should say: 'C:\Windows\System32\oobe>'
iii) On this new line, type: msoobe (and press enter). At first, nothing will happen, but wait a few seconds, and the setup process should jump a few steps and then continue...

3) If both of these didn't work, then you're really unlucky, But you can still try the following:
i) On the error message screen, press shift and F10 (to open command prompt)
ii) Type: mmc (and press enter). A new windows titled 'Console1 - [Console Root]' should open.
iii) On this window, press Ctrl and M. Another window, titled 'Add or Remove Snap-ins' should open.
iv) Locate 'Computer Management' - usually the 5th one down in the list, and press 'Add'. Another window, titled 'Computer Management', should appear, but all you need to do is select 'Finish'. You'll need to wait a moment for it to load computer management into the list on the right, and then just click 'Ok'.
v) On the left of the screen, you should see a column. There should be a folder icon, and next to it, the words 'Console Root'. Below this, You should be able to see 'Computer Management', which you just added. Drag out the grey bar separating the column from the rest of the screen, so that you can see more and read the full path and folder names.
vi) In this column, navigate to: Computer Management > System Tools > Local Users and Groups > Users. In the window on the right, right click 'Administrator'. Select 'Properties' from the list that pops up when you right click, and a window titled 'Administrator Properties' should be displayed.
vii) Uncheck the 4th box down, the box titled 'Account is disabled'. Once this box is UNchecked, you can click 'Apply', and then 'Ok'.
viii) Once more, right click on 'Administrator', and select 'Set Password'. A window titled 'Set Password for Administrator' should appear, but just select 'Proceed'. Now set a password and click 'Ok', and then 'Ok' again when the confirmation window appears.
ix) Now exit the outer window, which after the changes you've made, should be titled 'Console1 - |Console Root\Computer Management - (and then an address)'. Make sure to save the changes you made as you exit.

4) If none of these methods worked for you, then my advice would be to re-format the drive you're trying to install to, try the install with only 2GB of RAM, and then you could try removing all the unnecessary hardware from your computer until
after the installation.

PS: I wasn't trying this install on my main machine, but on a server on my network.

I hope someone out there benefits from this...




Attached Thumbnails
Windows 7 installation error: 'The computer restarted unexpectedly...'-error-message.jpg  
My System SpecsSystem Spec
.
4 Weeks Ago   #2
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi Benedict2468, welcome to Seven Forums,

Thank you for sharing that with us, it is appreciated. Your post is informative, thorough, and extremely well explained with the workable methods used in which to resolve the issue.

Yes, server installations aren't quite as straight forward as a basic PC installation!

Thanks .
My System SpecsSystem Spec
Reply

 Windows 7 installation error: 'The computer restarted unexpectedly...'




Thread Tools




Similar help and support threads
Thread Forum
Help!! win & install error, "the computer restarted unexpectedly or.."
I was installing Win 7 Ultimate 32 bit onto my PC, and it went great at first, but when it came to "starting services", it popped up a box and said "the computer restared unexpectedly or encountered an unexpected error..." so I pressed "OK" then, the computer restarted and resumed to "starting...
Installation & Setup
Computer restarted unexpectedly windows installation cannot proceed
Completed a fresh install, formatted, windows 7 home premium all is fine until it goes to start services (setup is starting services) then the screen flickers and I get the message. "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To...
Installation & Setup
BSOD - unknown error code computer restarted
Hello, Unfortunately i'm getting these BSOD errors and i'd pretty much like to know what is causing them. As per your instructions i've managed to gather the requested information in order to post them here and with your help maybe i can find out what's causing the errors. If i need to...
BSOD Help and Support
The computer restarted unexpectedly... Windows install can't proceed.
Hi. I was previously using windows 7 home premium 64 bit on my computer. The computer worked for around 2 years and one day suddenly went BSOD on me, with various problems from disk read errors to "video driver failed to initalize". After my roommate tried all the system recovery options (which all...
Installation & Setup
Help please!!!!!! Restarted while installation
please help i cant do anything it goes to the screen with the bird and says i need to restart to install but i keeps looping PLEASE HELP:(
Installation & Setup


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:57.
Twitter Facebook Google+