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Windows 7: Stuck in boot loop at classpnp.sys

03 Mar 2019   #1
lukdyboy9559

Windows 8.1 64bit
 
 
Stuck in boot loop at classpnp.sys

Good morning my brother recently bought a new laptop from a friend of his it was filled with junk so we downloaded an iso from the internet and burnt it to a disc the proceed to install it to the hard drive with no problems then when it was all installed it rebooted and it was stuck it didn't do anything so i turned it off and booted it back up in safe mode and this is where i am stuck too classpmp.sys

the laptop is a toshiba satellite c50d-a-138


sorry if posted in the wrong area


My System SpecsSystem Spec
.
03 Mar 2019   #2
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi lukdyboy9559,

Welcome to SevenForums!

Quote   Quote: Originally Posted by lukdyboy9559 View Post
...when it was all installed it rebooted and it was stuck it didn't do anything so I turned it off and booted it back up in safe mode and this is where I am stuck too classpmp.sys
[1] Where exactly did you download the ISO from?
[2] Have you tried booting into the installation disc and running Startup Repair?
[3] Have you got any external devices attached when you boot? If so, disconnect them and then boot!
My System SpecsSystem Spec
03 Mar 2019   #3
lukdyboy9559

Windows 8.1 64bit
 
 

1 :Windows 7 AIO 32 / 64 Bit Feb 2019 Free Download
2: just tried that and start up repair couldnt repair your PC and has created a log file
3: nothing attached
My System SpecsSystem Spec
.

03 Mar 2019   #4
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi lukdyboy9559,

Quote   Quote: Originally Posted by lukdyboy9559 View Post
This could be where your problem is. You should ONLY download a genuine ISO from a trusted source!

[1] Have you still got the recovery partition [factory reset]?
[2] What version/edition of Win 7 is it?
My System SpecsSystem Spec
03 Mar 2019   #5
lukdyboy9559

Windows 8.1 64bit
 
 

not trying to sound cheap but to get an iso from a trusted source but would i have to pay?

and it is windows 7 home premium unsure of what edit sorry
My System SpecsSystem Spec
03 Mar 2019   #6
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi lukdyboy9559,

Quote   Quote: Originally Posted by lukdyboy9559 View Post
Not trying to sound cheap but to get an iso from a trusted source but would I have to pay?

And it is windows 7 home premium unsure of what edit sorry.
You will NOT have to pay.

Let's just try to see if this works first.

In Safe Mode [I think this is the correct method for Toshiba]:-

[1] Goto Control Panel and click Recovery.
[2] Click Advanced Recovery Methods.
[3] Click Return your computer to factory condition.

If not, try this => Toshiba - Press and hold 0 [Zero] BEFORE and DURING boot to get into the restore option.

If that doesn't work I will give you a link where you can download a genuine Win 7 Home Premium ISO [FREE].
My System SpecsSystem Spec
03 Mar 2019   #7
lukdyboy9559

Windows 8.1 64bit
 
 

when i boot it to safe mode i cant get into actual windows

and i cant seem to get the other method to work
My System SpecsSystem Spec
03 Mar 2019   #8
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi lukdyboy9559,

Quote   Quote: Originally Posted by lukdyboy9559 View Post
When I boot it to safe mode I cant get into actual windows, and I cant seem to get the other method to work!
OK then.

You will need your Product Key for the version of Windows that you are going to re-install. This is the ONLY version that you will be able to activate. On a laptop, it will either be on a sticker on the bottom, or in the battery compartment. Can you read the sticker Product Code?
My System SpecsSystem Spec
03 Mar 2019   #9
lukdyboy9559

Windows 8.1 64bit
 
 

yeah i can see that :)
My System SpecsSystem Spec
03 Mar 2019   #10
Paul Black

7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
 
 

Hi lukdyboy9559,

Quote   Quote: Originally Posted by lukdyboy9559 View Post
Yeah I can see that.
Brilliant.

What I suggest is that you download a new Win 7 Home Premium SP1 ISO and burn it to an installation disc and clean install.

The process below [you will obviously need to do this on another computer] will download the latest and last Windows 7 SP1 [Final] ISO [build 6.1.7601 - July 2009] for your version and bit-type.

[1] Download Windows ISO Downloader.exe [direct download] to the Desktop and run it.
[2] On the right-hand side of the screen under the Windows tab, select Windows 7.
[3] In the Select edition drop down box, select the Win 7 edition you want an ISO for and click Confirm.
[4] In the Select the product language drop down box, select the language you want the ISO to be and click Confirm.
[5] Under the Downloads section, click the ISO bit-type you want to download and save it to the Desktop.

It is advisable to download the current drivers for your OS prior to the clean install and save them to a USB. Once the clean install has completed, turn off automatic WU’s [Windows Updates] and install the drivers from the USB in the following order:
  • Motherboard/Chipset
  • Video Adapter
  • Network Interface Card (NIC)
  • Audio Adapter
  • Wireless Network Card or LAN Adapter
Obviously sometimes you will need to install the LAN driver first in order to be able to get online to find and download the other drivers. Often, when you run M$ WU [Windows Update], it will download the drivers for you!

I hope this helps!
My System SpecsSystem Spec
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 Stuck in boot loop at classpnp.sys




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