New
#1
W7 to W10 update fails...
Hi,
Perhaps I'm being overly ambitious but I’m trying to upgrade an elderly DELL Inspiron M5030 i5 laptop running W7 to W10. Now I appreciate MS may tell me that it does not conform to the required specs but at the moment I’ve not got that far - I’m having another problem…
I’ve used the MS Media Creation Tool 22H2 on my main Dell PC and that ran fine downloading W10 onto an USB pen. Plugging that into the Inspiron and clicking on setup starts the installation process but after a short while I get a message to the effect that “Windows isn’t activated on this PC…” and asking me for the Product Key. Now there is an MS Product Key in the laptop's battery compartment but when I input this it says “The product key did not work…”
As far as I know my daughter who owned the Inspiron ‘till she replaced it with a newer laptop was the sole owner so I’ve no reason to believe it’s been tampered with… Initially I hadn’t realised the Product Key would be under the battery so I ran Jelly Bean on it and interestingly it came up with a different Product Key. I have inputted both keys into the software but I get the same message.
Apart from adding another 2 GB of Ram and swopping out the old hard drive for an SSD the machine is ‘as is’ from the shop.
Any ideas?