W7 to W10 update fails...

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  1. Posts : 4
    W7 Home Premium
       #1

    W7 to W10 update fails...


    Hi,

    Perhaps I'm being overly ambitious but I’m trying to upgrade an elderly DELL Inspiron M5030 i5 laptop running W7 to W10. Now I appreciate MS may tell me that it does not conform to the required specs but at the moment I’ve not got that far - I’m having another problem…

    I’ve used the MS Media Creation Tool 22H2 on my main Dell PC and that ran fine downloading W10 onto an USB pen. Plugging that into the Inspiron and clicking on setup starts the installation process but after a short while I get a message to the effect that “Windows isn’t activated on this PC…” and asking me for the Product Key. Now there is an MS Product Key in the laptop's battery compartment but when I input this it says “The product key did not work…”

    As far as I know my daughter who owned the Inspiron ‘till she replaced it with a newer laptop was the sole owner so I’ve no reason to believe it’s been tampered with… Initially I hadn’t realised the Product Key would be under the battery so I ran Jelly Bean on it and interestingly it came up with a different Product Key. I have inputted both keys into the software but I get the same message.

    Apart from adding another 2 GB of Ram and swopping out the old hard drive for an SSD the machine is ‘as is’ from the shop.

    Any ideas?
      My Computer


  2. Posts : 6,946
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2
      My Computer


  3. Posts : 668
    Windows 7 Pro 64-bit / Windows 10 Pro 64-bit (dual boot)
       #3

    Dell Inspiron 15 M5030 Notebook PC (support site)

    That model notebook appears to be about 12 years old and came with Windows 7.

    What is the exact 7-character "service tag" number on yours?
      My Computer


  4. Posts : 3,657
    win 8 32 bit
       #4

    Instead of using usb goto media creation site and hit update see if that work
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  5. Posts : 7,198
    Windows 7 HP 64
       #5

    Did you run Setup.exe from the USB win 10 installation drive under running win 7 to upgrade or did you booted from the USB win 10 installation drive and did a clean install?
    Was the Win 7 activated?

    If the computer has 4G of memory or less, I recommend you use Win 10 32 bits

    Upgrade to Windows 10 from Windows 7 for Free | Tutorials
    Clean Install Windows 10 Directly without having to Upgrade First | Tutorials

    If the drive computer hasn't been cleaned you should have a Recovery partition to set the computer as it came from factory. You can launch the recovery from BIOS.
    If the computer doesn't have the Recovery partition, you can download the Dell OEM Win 7 Using Heidoc ISO Download Tool .
    Once you have Win 7 back and activated you can use Clean Install Windows 10 Directly without having to Upgrade First | Tutorials to generate a GenuineTicket.xml file. Then you do a Win 10 Clean install and use the GenuineTicket.xml file to activate it
      My Computers


  6. Posts : 15,690
    7 X64
       #6

    While win 7 is still installed, do the gatherosstate dance:

    Copy gatherosstate.exe from the sources folder on win10/11 installation media onto something writeable, e.g. your win 7 desktop.

    This little fellow:

    W7 to W10 update fails...-gatherosstate.jpg



    Run it from within win7 and in a few seconds it creates a file called genuineticket.xml.

    Either make a backup image of the current win7 in case something goes awry, or install win10/11 to a separate partition.

    After installing win10/11:

    copy the genuineticket.xml into the programdata\microsoft\windows\clipsvc\genuine ticket folder on the win10/11 partition.

    W7 to W10 update fails...-clipsvc.jpg

    - - - Updated - - -

    nain said:
    Hi,
    Initially I hadn’t realised the Product Key would be under the battery so I ran Jelly Bean on it and interestingly it came up with a different Product Key.
    Not unexpected. Mass producers like dell used something called slp activation so they didn't have to insert a different product key into every installation and could use a single image which is deployed to millions of hard disks.

    A separate key is stickered onto the laptop somewhere which can be used if reinstalling win7 from scratch using non dell supplied media, ( e.g the standard ms win7 installation iso file.)
    Last edited by SIW2; 27 Nov 2022 at 11:57.
      My Computers


  7. Posts : 4
    W7 Home Premium
    Thread Starter
       #7

    W7 - W10 update fails...


    Thanks for all the replies, if I don’t acknowledge each one individually rest assured I have read them all…!

    Torchwood – >>>i suspect jellybean came back with a product code ending RMV82 - nothing wrong with that key <<<

    You’re quite right – that’s the one! Couple of minutes Googling and I had the whole key – and it confirmed that I was inputting the correct characters. Now Windows confirms I am running Home Premium and the product key is for Home Premium but the software wouldn’t accept it. SO would that be because I had the incorrect disc? I can’t remember where I got this disc from but I’m pretty certain it didn’t come with the Inspiron.

    A bit of background. In the last few weeks the Inspiron had slowed right down to a crawl with the hard drive activity light on almost constantly. I tried everything over a period of a few days to sort it. Now realistically the old laptop is probably worth £50 so as I conveniently had a Windows 7 Home Premium disc in the drawer I decided on a clean install (I think I should have been able to recover via a recovery partition but for some reason that would not work). After the re-install the machine worked as it should – but it wouldn’t accept the Product Key (ending in RMV82) which I’d previously got courtesy of JellyBean. SO, I thought that installing W10 might get me out of the hole I’d dug for myself – instead the hole just got deeper !!!

    I think I’d like to sort this out first before moving on to the W7 – W10 update…

    Thanks again, I’ll address some of the other replies later.
      My Computer


  8. Posts : 15,690
    7 X64
       #8

    I am running Home Premium and the product key is for Home Premium
    The slp key will not activate win10.

    The slp key can activate win7 but only when accompanied by the OEM.xrm-ms file

    When installing win7, skip entering the product key

    After installation is complete and you are at the win7 desktop run as admin on the DELLSLP.cmd

    DELL-OEM.zip

    W7 to W10 update fails...-dell-slp.jpg
      My Computers


  9. Posts : 4
    W7 Home Premium
    Thread Starter
       #9

    SIW3 - thanks for your reply:-

    >>> The slp key will not activate win10.

    The slp key can activate win7 but only when accompanied by the OEM.xrm-ms file
    When installing win7, skip entering the product key
    After installation is complete and you are at the win7 desktop run as admin on the DELLSLP.cmd <<<

    Unfortunately it's all over my head, I'm not sure what the above should do...

    Sorry...
      My Computer


  10. Posts : 15,690
    7 X64
       #10

    The key you found with jellybean is an slp key.

    It does not work on its own.

    It must be used together with an OEM.xrm-ms file.

    I don't know how to explain it any more simply.
      My Computers


 
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