Upgraded to W10 from W7 and now want to rollback to W7.

My "backup" is an External 3.5" drive that was created using Western Digitals ACRONIS software.

The "backup" was created before my system was hacked.

I felt confident I was OK as I had "backup".

Now that I need it, when I attempt to re-Clone the "backup" to overcome the hack, I get the RED X.

I do not know what the RED X indicates but the re-Clone is not complete.

When I look at what was written by the re-Clone attempt, it appears to be older data, like perhaps the last Restore Point taken.

Best regards,

Mike

If the backup is an otherwise exact clone of the original un-hacked drive, then you should be able to connect that external drive to another PC, assert a drive letter to it using Disk Management, and at a minimum be able to access all of your files.

Another thing you could try it seems would be to take the hacked drive out of your computer and replace it with the clone and see if it boots.

I'm not sure why you would need to "re-clone" the backup of your original drive?

In the end, it may be that someone at the Acronis community can have ideas for you. Even as a "free" WD version of the software, there are people there that have forgotten more about this stuf than I know. You would have to register to be able to post (email/password):

https://forum.acronis.com/user/login?destination=/forum

You should find the "About..." info for your WD version first. Then look here and select "Older versions" if none of the others apply:

https://forum.acronis.com/forum/acro...ge-discussions

Hacked PC only accommodates 2.5" drives.
External Clone drive is a 3.5" drive.
The RED X, as shown, is from my attempt to Re-Clone the External 3.5" back to the 2.5" drive.
Thank you for your feedback.
Mike

Mike I don't work with Acronis very much, but instead of using the Clone mode can't you copy the "good" partition to a spare 2.5" drive and try that?

Again, before you give-up on this be sure to try the Acronis community forum for help. A couple guys there have forgotten more about this stuff than I can ever know.

I have joined the Acronis Forum and have posted my problem.

I am awaiting a reply.

Mike Lynch said:

I have joined the Acronis Forum and have posted my problem.
I am awaiting a reply.

I looked everywhere there and could not find anything relating to your issue. Can you give us a link to what you posted?

My ERROR!

I did NOT post but submitted an Incident Report.

"*** This is an automated email from Acronis Customer Central. ***
*** Please do not change the subject line of this email; otherwise, your response will not be received. ***

Thank you for contacting Acronis!

This message is to confirm that your inquiry has been received and a new case has been created. Please do not submit your request more than once; multiple submissions will not result in faster response times.

I hope they get back to you. If not, I would still encourage you to register with the forum, and pick a forum that is closest time-wise to the WD version you haved used. Or I'd say pick ATI 2019 or 2020 forums since you're most likely to get attention there I think.

It seems whenever I've posted I get an immediate reply from user Steve Smith. Not an Acronis employee but he knows everything about everything True Image.

BTW official Acronis may refer you to WD for support of their WD-labeled version of ATI.

maxseven said:

I hope they get back to you. If not, I would still encourage you to register with the forum, and pick a forum that is closest time-wise to the WD version you haved used. Or I'd say pick ATI 2019 or 2020 forums since you're most likely to get attention there I think.

It seems whenever I've posted I get an immediate reply from user Steve Smith. Not an Acronis employee but he knows everything about everything True Image.

BTW official Acronis may refer you to WD for support of their WD-labeled version of ATI.

I agree the Acronis Forum is the OPs best option. The support tickets are probably reserved for paid customers.

I have posted several times on the Acronis Forum. Steve Smith many times was the first to respond. I suggest the OP be patient because the non-official responders like Steve Smith are volunteers but will try their best to help.

MisterEd said:

I agree the Acronis Forum is the OPs best option. The support tickets are probably reserved for paid customers.

I have posted several times on the Acronis Forum. Steve Smith many times was the first to respond. I suggest the OP be patient because the non-official responders like Steve Smith are volunteers but will try their best to help.

Yes, I paid. Now owning four past Versions, PERPETUAL.
The Forum has a MAJOR problem.
If the Forum Member, ME, cannot get Microsoft Office to work, how can the Forum expect to notify the Member of potential Fix's?

There appears to be no way to get or receive a response via TEXT or PHONE!

Catch 22 X 2 = SOL.